Toasted waffles and bagels galore! We’re so glad you’re enjoying your toaster and all its great features. 7 Shade Settings let you customize each slice just the way you like it—from lightly golden for your little ones to extra crispy for those who love a crunch. Perfect for busy mornings when everyone wants their toast done just right. Breakfast has never sounded better! Thank you for trusting us with your appliances.

Hi -We hate to hear you're experiencing this issue with your new toaster and apologize for any inconvenience this may cause you. Please check page 7 of the owner's manual for specific instructions regarding your warranty coverage -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf -- Again, we're sorry this is happening. Kind regards - Vikki@GEA

As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. We also advise taking advantage of your limited warranty to get this issue resolved. You can view your warranty details on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf