We are elated that you are loving your new toaster and its ease of use. This is such a beautiful model with many great toasting features that we are happy to hear you’re enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you enjoy your toaster for many years to come!

As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. We also advise taking advantage of your limited warranty to get this issue resolved. You can view your warranty details on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf

Hello- We appreciate your feedback. We can understand how frustrating it can be with a new small appliance doesn't meet your expectations. We will share your comments and feedback with our engineering and design teams.