Hi, We thank you for taking the time to leave a review on your new GE 2-Slice toaster. Your feedback is very much appreciated! With that being said, we are thrilled to hear that you are pleased with your purchase thus far. We hope you will enjoy this small appliance for many years to come! Thanks again for your review! -Devin@GEA

Hi there, we're terribly sorry to hear your toaster didn't work out of the box. This must've been such a disappointment and we'd never want that for any of our consumers. To make sure you get taken care of, we recommend going to where you purchased it or consulting the warranty on page 7 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.45316004.1239904941.1651511109-1233938546.1597758556 We appreciate you bringing this to our attention and we're wishing you the best. Guy@GEA