Hi HeidiV, Thanks for your feedback on the remote. Many buttons have multiple functions—for example, press Volume UP/DOWN to adjust sound, press once to mute, or hold to access Accessibility Shortcuts. The RETURN button also acts as a back key or last-channel toggle depending on the context. If you ever need help with your remote or want to learn more shortcuts, we’re here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Tina, We appreciate your feedback. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how: Searching for & Installing Apps 1. From the Home screen, press up on the remote’s directional pad. 2. Navigate to and select Search. 3. Using the search bar, enter the content or app you’d like to find. 4. Navigate to and select the app you’d like to install, then select Install. Note: Previously installed apps can be accessed on the Settings screen. Adding & Managing Apps on Home Screen 1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available: a. Add to Home: Move the app to your desired location on the Home screen. b. Delete: Delete app. c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it. d. Reinstall: Reinstall the app. e. View Details: View the app’s information and details. If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi James, We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up. • If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device. • If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal • If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use. We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test. If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~Samsung Advisor

Hi dklinux, It’s unfortunate to hear of the issues that have caused you to return your M70HD TV. Your experience is very important to us and will be shared with our product team. If you choose to try another Samsung TV down the road, we’re ready to help with setup and support every step of the way. Call 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or visit our website and click ‘Support’ to connect with a LiveChat agent. ~ Samsung Specialist

Hi CIwa, We appreciate your feedback regarding remote performance. If your remote is unresponsive or slow: 1. Re-pair it – Hold Return and Play/Pause for 5+ seconds within 1 foot of the TV. 2. Check battery level – Home > left directional key > Settings > All Settings > General & Privacy > Remote Control Charge via sunlight or USB-C cable (Samsung-branded recommended). 3. Update firmware – Settings > Support > Software Update > Update Now 4. Run Device Care to boost performance – Settings > Support > Device Care > Start Device Care If these steps don’t resolve the issue, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available through the ‘Support’ link on our website. ~ Samsung Advisor