We bought this generator in November of 2023. We've had to use it twice due to power outages and both times it has started up and powered our whole house. Both times we ran the generator off of Natural Gas and had everything turned on except our 5 ton A/C unit. (As a side note, I have run the 5 ton A/C with the generator during testing and it did fine, but this was a mild December day in Houston, TX, not sure what happens on a hot summer day.) I am using the included 1/2" NG hose and plugging it into a 1/2 NG connection I installed for this purpose. I have ~50' of 3/4" pipe to get to the spot where I tie-in to my NG meter and it seems like there's enough gas/pressure to feed the generator. The biggest issue I have so far is the generator will NOT start up on NG fuel. I had to fill the tank with gasoline then cut over to NG and once I cut over it stays running on NG. Not sure what the issue is, but it's not the end of the world. I've done very little diagnostics and I have not contacted customer service so the issue might be a quick fix. I have gasoline on hand so it wasn't a huge problem for me. We would 100% make the same decision on purchasing this generator. I have friends who have bought 13000-15000 watt machines that are much bigger/heavier/bulkier. While big, this generator seems manageable and isn't too difficult to maneuver. The wheels are sufficient and the built seems very sturdy. It is big enough to power my whole house (2-story, 2500 sqft) so I'm very pleased. I'm only dinging the rating for the simple fact that it should work flawless right out of the box and unfortunately the NG start is flawed.

I received mine about a week ago and am quite happy with what i got. Generator is well made and was completely assembled in about 30 minutes. I am still going through the prescribed break-in period, about 2 hours of run time so far. I think with proper maintenance it should last a long time.

Upon delivery, I immediately unpacked and prep generator. I ran it on propane to begin with, then connected to natural gas, both times started and ran flawlessly. Connected to my home with the 50 amp outlet and slowly applied load. Ran everything in the house, including my air conditioner. Finally prepared for the storms that may come. Very happy with my purchase!

Bought because of ability to use Nat Gas. Less hassle and maintenance than having old fuel sitting in the tank or garage. Had hose and enough quick connect fitting to get started and have a great setup. Enough power to keep Furnance running, Fridge, etc.

This was an emergency purchase due to a power outage caused by a massive storm. It came less than a week after i ordered it and has everything needed to get started, including the Oil, both a propane and Natural gas hose, and very clear instructions with a remote start key. I need it for natural gas so i also bout an adapter for my house nozzle so it can connect to the 1/2" natural gas hose. Started it up with no problems. Mild assembly needed to put on the wheels and legs, but otherwise very quick and easy to set up and use.

I bought this generator a month ago and just now getting around to testing it out. I just added oil and gasoline and it started right up. I love the electric start... no cord pulling (but as backup, it can be started with a cord). I also love being able to use propane or natural gas as alternate fuel. The last power outage I experienced, I couldn't get gasoline because gas stations were also closed due to no power. I definitely recommend this generator.

I purchased this generator for back up in a power outage. It's easy to start and I love that I have 3 fuel options. Had an electrician install an outlet at breaker box for easy hook up. Great generator for the price. Looking forward to receiving generator cover as well.

We purchased this generator a couple of months ago. We had a transfer switch installed so we won’t need to run extension cords. Best purchase we’ve made in a long time. Living in FL we felt it best to purchase a generator and not need it as opposed to needing one and not having it. We are now ready in case of any power emergency.

Just purchased this generator a month ago. Came with a battery and remote start fob which is not included in most units of similar size. Runs good . We are using propane as a fuel source. Runs the necessary circuits for our home. I have yet to run it for over an hour though.

Bought this as a backup power source for home. Having three fuel options is great. Plan on using propane until an exterior natural gas line is installed. Able to use gasoline in a pinch. The WGen9500 has more than enough capability to power all my critical circuits. For a 9500W generator it is compact and easy to move around with the included wheels and handle. Perfect condition right out of the box. Assembly took 10 minutes.