I'm sorry to hear about your experience with Drano® Max Gel. After two applications, Drano® should clear grease, hair and soap scum from your drains. So we can hear more about what happened and get the chance to help, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide your reference number 020870000A. We hope to speak with you soon! – Rachel, SC Johnson Consumer Care

Thanks for sharing your experience, Sharon. Dealing with a clogged drain is never fun, and we're sorry to hear Drano® Max Ultra Gel Clog Remover didn't do the trick. If you're still experiencing a slow-running or clogged drain after two applications, it's possible the clog is further down the pipes than Drano® can reach. All that said, we stand behind our products and want to help further. When you can, please call us weekdays between 8 a.m. - 5 p.m. CT at 1-800-558-5252. Provide this reference number, 22612624, to our expert. Can't wait to chat! – Mindi, SC Johnson Consumer Care