Hi there! So sorry this didn't clear your drain as we'd expect it to. We would like to learn more about what happened and assist you further. When you have a chance, please give us a call at 1-800-558-5252. We are available 8 AM to 6 PM CT. When calling, please provide reference number 019631086A. – Lexi, SC Johnson Consumer Care.

We're sorry to hear Drano® Max Gel Clog Ultra Remover didn't clear out your bathtub drain. Typically, Drano® is great at removing tough clogs caused by hair, soap scum, and gunk. We want to make this right, so please give us a call at 1-800-558-5252 (M-F 8AM-5PM CST) and provide reference number: 22312646. Hope to hear from you soon! -Katie, SC Johnson Consumer Care

Sorry to hear this, Jake. As you mentioned, we'd expect this product to help clear clogs caused by hair, grease and soap scum, so your feedback has been shared. We'd like to help further, so when you have a chance, please give us a call at 1-800-558-5252. We're available weekdays from 8 AM to 6 PM CT. Or you can email us here: https://contact.scjbrands.com/en-us. Your reference number is 019594185A. – Elizabeth, SC Johnson Consumer Care