We're sorry Drano® Max Gel Ultra didn't clear your sink. Drano® is great at clearing blockages caused by soap scum, hair, grease, and gunk, but sometimes the clog can be too far down for Drano® to reach. We stand behind our products, so we'd love to chat with you and make it right. Please give us a call at 1-800-558-5252 (M-F 8AM-5PM CST) and provide reference number: 22223110. We hope to hear from you soon! -Katie, SC Johnson Consumer Care

Thanks for reaching out, Roger. After two applications, it's possible that your clog is further down the pipe than Drano® could reach. We'd appreciate the chance to look into this further for you and make this right. So we can, give us a ring at 1-800-558-5252, Monday through Friday between 8 AM and 5 PM CT. Please be sure to provide your reference number:020888956A. We hope to talk with you soon! – Rachel, SC Johnson Consumer Care

We're sorry to hear this didn't work as expected. it's possible that your clog is located further down the drain where this can't reach. We'd appreciate the opportunity to make things right so when you have a moment, give us a ring at 1-800-558-5252 and mention this reference number: 22005132. Our experts are available Monday-Friday between 8 AM-5 PM CT. We look forward to your call! – Brooklyn, SC Johnson Consumer Care

Thank you for reaching out about your experience with Drano® Max Ultra Gel. After two uses, Drano® should clear out your drain. If you’re still experiencing a slow-running or clogged drain, it's possible the clog is further down the pipes than Drano® can reach. So we can learn more about what may have happened, please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5 PM CT). Your reference number is 020916120A. We look forward to hearing from you! – Rachel, SC Johnson Consumer Care