We're sorry to hear this didn't work as expected. it's possible that your clog is located further down the drain where this can't reach. We'd appreciate the opportunity to make things right so when you have a moment, give us a ring at 1-800-558-5252 and mention this reference number: 22005132. Our experts are available Monday-Friday between 8 AM-5 PM CT. We look forward to your call! – Brooklyn, SC Johnson Consumer Care

Thanks for reaching out, Bob. We'd expect Drano® to clear hair, soap scum and gunk from your drains after two applications. If the clog were to return, we suggest contacting a plumber. We stand behind our products and would like the chance to restore your faith. So we can, give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide reference number 020973580A. We hope to chat soon! – Rachel, SC Johnson Consumer Care