I'm sorry to hear about your experience with Drano® Max Gel. We'd expect Drano® to clear any grease, soap scum, or hair from your drains. After using twice, we'd recommend contacting a professional plumber as the clog could be too far down for Drano® to reach. We stand behind our products and would like to hear more about this to best assist. At your convenience, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide reference number 020724094A. – Rachel, SC Johnson Consumer Care

I'm sorry to hear about your experience with Drano® Max Gel. After completing two applications of Drano®, we’d encourage you to contact a professional plumber, as the clog may be too far along in the pipe for the product to reach. We stand behind our products and would love the chance to further help. Please give us a call at 1-800-558-5252 (weekdays 8 AM - 5 PM CT) and provide reference number 020761482A. – Rachel, SC Johnson Consumer Care