We're sorry to hear this didn't work as expected. it's possible that your clog is located further down the drain where this can't reach. We'd appreciate the opportunity to make things right so when you have a moment, give us a ring at 1-800-558-5252 and mention this reference number: 22005132. Our experts are available Monday-Friday between 8 AM-5 PM CT. We look forward to your call! – Brooklyn, SC Johnson Consumer Care

Thanks for reaching out, Roger. After two applications, it's possible that your clog is further down the pipe than Drano® could reach. We'd appreciate the chance to look into this further for you and make this right. So we can, give us a ring at 1-800-558-5252, Monday through Friday between 8 AM and 5 PM CT. Please be sure to provide your reference number:020888956A. We hope to talk with you soon! – Rachel, SC Johnson Consumer Care