I’m so sorry to hear Drano® Max Gel didn’t perform as expected. Typically, Drano® is very effective at clearing clogs caused by the natural build-up of soap scum, hair, grease and gunk. If Drano® was unable to dissolve and break up the clog, this may mean the clog is too far in the pipe and is unable to be reached by the product. We always want to provide products you can count on, so we’d like to learn more about your experience to assist. When you can, please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5 PM CT) and provide reference number: 020360260A

Thanks for letting us know about this, Christine. I'm sorry to hear you're dealing with a clog. Typically, Drano® MAX Gel Ultra works great to power through buildup in your drains caused by hair, grease and gunk. However, if the clog is too far down Drano® may not be able to reach. If that's case, we only suggest using twice before contacting a plumber. We stand behind our products and are happy to help. Please give our experts a call at 1-800-558-5252 (weekdays between 8 a.m. and 5 p.m. CT) and provide your reference number: 23034382. We'd love to hear from you! – Mindi, SC Johnson Consumer Care