Hey there, Lori! We're so sorry to hear this was your experience. We'd expect Drano® Max Gel to break through tough clogs. As this wasn't the case, we'd like to talk more about this to best assist. When you're available, please give us a call weekdays from 8 a.m. to 5 p.m. CT at 1-800-558-5252 and mention your reference number: 22790491. We hope to hear from you soon! – Mindi, SC Johnson Consumer Care

I’m so sorry to hear Drano® Max Gel didn’t perform as expected. Typically, Drano® is very effective at clearing clogs caused by the natural build-up of soap scum, hair, grease and gunk. If Drano® was unable to dissolve and break up the clog, this may mean the clog is too far in the pipe and is unable to be reached by the product. We always want to provide products you can count on, so we’d like to learn more about your experience to assist. When you can, please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5 PM CT) and provide reference number: 020360260A

We're sorry Drano® Max Gel Ultra didn't clear your sink. Drano® is great at clearing blockages caused by soap scum, hair, grease, and gunk, but sometimes the clog can be too far down for Drano® to reach. We stand behind our products, so we'd love to chat with you and make it right. Please give us a call at 1-800-558-5252 (M-F 8AM-5PM CST) and provide reference number: 22223110. We hope to hear from you soon! -Katie, SC Johnson Consumer Care