We’re excited about our new indoor smokers, and failure after such a short period of time is not something we expect to hear. We want to help. We’ll be sure to forward your experience to our product team so we can work to ensure issues like this don’t continue to occur. We also suggest checking out page 34 of your use and care manual, linked below, for information on how to take advantage of your warranty. https://products-salsify.geappliances.com/image/upload/s--a9koJQMp--/j5sm6dtokglowxivymqi.pdf

We're so glad you're happy with your new indoor pellet smoker! Thank you for taking the time to share. This innovative indoor electric smoker uses Active Smoke Filtration to turn real-wood smoke into warm air so you can prepare smoked brisket, pork butt, specialty cocktail ingredients and more at any time from the comfort of your kitchen! We hope you will enjoy it for many years to come!

Thank you for sharing your experience! We’re so glad your first cook went smoothly—and even better that the prime rib turned out delicious. This indoor smoker is all about making great BBQ accessible anytime, and with Active Smoke Filtration, you can enjoy real wood-smoked flavor right in your kitchen. Plus, Precision Smoke Control ensures the perfect balance of heat and smoke for consistently great results. We can’t wait to hear what you smoke next and thank you for choosing GE Profile!