Hello Sarah and thank you for the feedback you posted on Sam’s Club website regarding the Moen Magnetix Hand Shower with Power Boost. We are sorry to hear that the metal unraveled on the hose. This hand shower is backed by a limited lifetime warranty. Our specially trained Product Specialists are available for further technical/warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Thank you so much for the feedback you posted on the website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Magnetix Handshower with Power Boost includes a warranty with purchase. Please contact Moen Consumer Services for further assistance at 800-289-6636. Our business hours are 8:00 am - 7:00 pm, Monday through Friday EST.

Thank you so much for the feedback you posted on the website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Magnetix Handshower with Power Boost includes a warranty with purchase. This product allows 1.75 GPM at 60 PSI, if you are getting a less than expected water flow, please contact Moen Consumer Services at 800-289-6636. Our business hours are 8:00 am - 7:00 pm, Monday through Friday EST.

Hello ELNA and thank you for the feedback you posted on the Sam’s Club website. The Moen 460H2EPSRN Magnetix Handshower with Power Boost has not been tested/evaluated for use with a showerhead filter and we cannot recommend using the product in this manner. The Moen 460H2EPSRN Magnetix Handshower with Power Boost has ½” IPS threaded connection manufactured to be installed onto a standard ½” IPS shower arm. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.