Had custom cabinets made for a kitchen full of Forno appliances. Installing microwave/ convection oven and find we have an odd shaped plug. 2 flat prongs with a single round but one of the flat prongs are turned 90 degrees. Instead of pointing NS on both flat prongs one points EW. Is this normal.?? Didn't see anything about this in the instructions?

I am using the QR code to contact Forno for a repair issue.

Microwave is not heating up but we are hoping since it is under warranty it can be fixed

The unit has just been installed. It looks very sharp mounted in it's cabinet. Before I can speak to how well it operates, I need technical support since the instruction manual is not very clear in some aspects of how to operate the appliance.

Other than not knowing it would come with a plug that was different from our US style, it is in place and set up. Much to learn about what all it can do!

If I can get you guys to repair it, I'll change to 5 stars, otherwise, is 0 an option? I'm not sure why I have to leave a review to register my warranty.

Just filling out our appliance registration online. I'm not sure why I have to leave a review since we have had very little interaction with the company to warrant a review.

Other than purchasing the unit, no other encounter with company until now. The base of white 3- prong part that helps with clockwise movement broke off. Part of 3 - prong base fell into hole. The rotation is now hampered.

I love the forno gas range and oven. I am always able to quickly yet accurately cook any homemade meals for my family. The stainless steel is super easy to clean and manage. I also love how simple it is to take apart the range and clean each piece.

I am happy with this microwave convection oven's appearance, quality, and performance. It can accommodate a standard-size cookie sheet. Using the convection setting, I successfully baked two standard round-pan cakes.