I bought 4 of the pillows and when I opened the box the smell was terrible. It smelled like a combination of chemicals and mold. We tried airing them out and putting an extra pillow cases on them but the smell came through. It was awful and made them unusable. I reached out to Tempurpedic to return them and they said 'no' because they only take pillows back if there is a 'defect'. They gave me suggestions for how to make them smell less bad (e.g. sit on them (!?) to expel the odor, roll them from end to end, leave them to "air out" for some unknown period of time). In my view it is a completely ridiculous attitude for them to take since they clearly know the pillows have an odor but don't mention it in the product description.

[This review was collected as part of a promotion.] I bought a cloud pillow years ago that was perfect. I was hoping to replace it but it seems they have made the pillow softer. Sad that I can't replace my old Cloud pillow! If you like a softer pillow, this is a great buy.

[This review was collected as part of a promotion.] Love these pillows, I bought 4 actually, because my partner owns them. Everything I used to visit his place I would sleep so peacefully thanks to these pillows.. Now that I have 4 pillows with me, I sleep like a baby every day!!! Definetly recommend these!

I was swayed by the positive reviews saying that this pillow is the most comfortable, relieves pain and soreness, etc. How could I go wrong, right? I even went to a store and demo'd the pillow and it seemed fine. Several reviewers say that they doubted it at first but have become converts. I am mainly a back sleeper and I've used a memory foam wedge type pillow for years so this seemed like the next step. Wrong! This pillow is strangely heavy and lifeless. I don't like the feel of the pillow or the absence of flexibility. I am able to fall asleep using it but in the middle of the night it awakens me because it is "just there" and doesn't provide any sense of comfort or luxury like a good pillow. So, I have to change back to my other memory foam wedge. It feels like a barge it is so heavy and I must totally remove it from the bed. I let my daughter try it when she was visiting and she also was not impressed. She said that it might be good for reading it's so dense. When I called customer service, of course it can't be returned so I will put it on a guest bed in the event that someone else actually likes this pillow. Lesson earned.

[This review was collected as part of a promotion.] Bought 2 of these babies just bc they're that good I didn't want to be the only one getting a good nights sleep. They have all the support you need yet super soft cool and conform to your head so comfortably. Best pillow I've ever owned.

I own 2 tempurpedic mattress and just purchase this pillow. When I receive it, i immediately notice it was way too soft. I contacted customer service and they said they only allow returns if it was damaged by delivery or defective. Now I'm stuck with an expensive unused pillow I can't use. What an absolute SHAM!!! I could understand if it was used but it's brand new. Buyers beware!

[This review was collected as part of a promotion.] I was not ready for my son to head off. I was worried about him juggling his time with classes and playing soccer. Sleep is important to all of is. I sat on the form mattress during orientation, brick is the best way to discribe it. Then I saw tempurpedic made toppers, no hesitation in my order. I feel better at least knowing he will have a comfortable bed to sleep in thank you Kathy Phillips

I ordered this product because my SO has these pillows and always loved how soft yet supportive they were. I decided to purchase these myself since there was a greatk sale on the website and as a stomach sleeper these were ideal. I was super excited to get these. However, I noticed felt differ compared to the ones my SO has. These felt a lot more softer and would smush too much to provide me with any support. I could feel the bone on my shoulder under the pillow. I gave it a couple nights to adjust but I would end up with slight pain on my neck. I really wanted to love these but had to go back to my old pillows. I did enjoy how soft and plush it was against my skin.

[This review was collected as part of a promotion.] We bought our first Tempurpedic mattress about 17 years ago. When we noticed it was nearing the end of its life, we decided to try something different, something cheaper, something our good friends recommended us. We couldn't even get through the first two weeks on the new mattress before we knew we had made a mistake! All our old (and some new) body aches and pains came back, and there was no way we would be able to live 1/3 of our life on this thing. We promptly ordered another Tempurpedic and counted down the days until it arrived. The day it came was like Christmas in July - best gift we ever gave ourselves! We are free of all aches and pains again and are especially enjoying the new Tempur UP foundation under our Tempur mattress. So we discovered once you go Tempurpedic, you're Tempurpedic for life!

[This review was collected as part of a promotion.] We've purchased dozens of types of pillows to find the right one to help ease my husbands snoring. I order two of the TEMPUR cloud pillows and the results were immediate; no more snoring. This pillow supports the head properly and is so comfortable which helps you fall asleep quickly. We both are fully rested in the morning. I plan to buy TEMPUR cloud pillows for my three guest rooms!