Hi Gail, Thank you for reaching out and sharing your feedback. It is honest feedback such as this that helps us continue to improve. I'm sorry to hear that our chicken broth did not pass your expectations. We have passed your thoughts along to the appropriate teams to look into. Thank you again for taking the time to share your thoughts with us so we can improve. Stay safe and healthy. Sincerely, Kettle and Fire Customer Support

Hello Dean, Thank you for backing up our Kickstarter for our new keto soups. We also apologize if our Chicken Bone Broth isn't to your liking. Drinking bone broth is an acquired taste. You may need to add your favorite spices to your bone broth to improve its flavor. Personally, I love adding paprika, cumin, and ginger powder to it. We also have some great recipes on our blog that will help you incorporate our bone broth into your regular meals so that you can still get all the benefits of bone broth in your diet. https://blog.kettleandfire.com/recipes/ Regarding the shipment that you have received, it seems you were enrolled to our subscription. For the last shipment you got, you can return it by going to this link: https://kettleandfire.returnly.com/ You will be able to download and print your return label to ensure that we cover your shipping. I hope this helps. Please do not hesitate to reach out to us if you have any questions that you think we might be able to answer! ~ Yanna | Kettle & Fire Happiness Team

Hi Nancy, Thank you for your kind words! This is why we love what we do! :) Stay safe!

Hi Chantal, Thank you for your review! We loved reading your message! We are so grateful that we are able to provide nutritional and delicious products. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,