Hi Lucy, Thank you for your review! We are happy you've been loving our products and the service that we provided, and I'm so sorry to hear that you are having a hard time opening our 16oz cartons. I will be passing along your feedback to our Packaging Team. Thank you also for sharing your thoughts regarding low-sodium. We truly love to hear from our customers regarding innovation, since we are constantly thinking about how to improve and what to cook up next. Recently we looked into creating low-sodium versions of our Beef and Chicken Bone Broth. Unfortunately, we did not receive enough customer interest for this product, so we had to put this idea on the back burner for now. If you ever have any questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thank you again for taking the time to share your thoughts with us.

Hi Katie, Thank you for your review! I'm so happy to hear that you've been enjoying our Chicken Bone Broth and we are glad that you are able to incorporate this into your different recipes. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,

Hi Cindy, Thank you for the feedback and we are glad that you loved it! No worries we will continue to strive for the best service and quality products that you deserved. Stay safe and healthy. Sincerely, Kettle And Fire Customer Support

Hi Kelly, Thank you for your review! We loved reading your message! We are so grateful that we are able to provide nutritional and delicious products, that can truly help you with your training. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,

Hello Henry, Thank you for taking the time to share your feedback. We are sorry if our Chicken Bone Broth did not meet your expectations. Our bone broth is not as tasty as a regular broth/soup and it has an acquired taste because we have to control the spices and seasonings added to it for people who are sensitive to certain ingredients. That is why we encourage our customers to enjoy it with their favorite seasoning. Personally, I love adding paprika, cumin, and ginger powder to it. We also have some great recipes on our blog that will help you incorporate our bone broth into your regular meals so that you can still get all the benefits of bone broth in your diet. https://blog.kettleandfire.com/recipes/ Moreover, we try to keep our prices affordable while retaining the quality of ingredients we use and as of the moment, this is the best that we can do. We continue to streamline our production to lower the costs & pass the savings over to our customers. Please let us know if you have other questions or concerns we can address for you. ~ Yanna | Kettle & Fire Happiness Team

Hi Deepshikha, Thank you for your review! We loved reading your message! We are so grateful that we are able to provide nutritional and delicious products, that can truly make a positive impact on your life. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,