Hi Brian, Thank you for the feedback and we are glad that you loved it! No worries we will continue to strive for the best service and quality products that you deserved. Stay safe and healthy. Sincerely, Kettle And Fire Customer Support

Hi Mary, Thank you for the feedback and we are glad that you loved it! Rest assured that we will continue to provide the best service and quality products that you deserved. Stay safe and healthy. Best regards, Kettle and Fire Customer Support

Hi Irene, Thank you for reaching out, and let me say I’m sorry for your recent experience. We did recently update our Chicken Bone Broth recipe. It looks like the batch you received was a little extra well done which is what is giving it such a dark color and a deeper flavor. The thickness of this new broth is due to the enhancement of the ingredients and additional nutrition that we were able to add to the new formulation. While the broth is completely safe to consume we understand that it is not what you were expecting, so we are more than happy to exchange your order for a new batch that we know you are going to enjoy. Again, I would like to apologize for this experience. If you have any additional questions please don’t hesitate to ask as we are here to assist you in any way possible. Thank you, Jasmin | Kettle & Fire Happiness Team

Awesome! Thank you for the feedback. Hope you'll try the other flavors too :)