Hi Sylvia, Thank you for your review! I'm so sorry to hear that you found our product pricey. I will be passing along your feedback to the rest of our Team. If you ever have any questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! The reason our products are priced as they are currently is that Nick & Justin, our founders, insist on only sourcing the best ingredients available for our products while using the best techniques to maintain health benefits. Thanks,

Hi Carol, Thank you for your review! I am so sorry to hear that you didn't like the taste of our product. We've heard that some customers enjoy adding their favorite seasoning or salt, especially when first starting to drink bone broth. We have lots of ideas on our blog and I have seen many great recommendations from other bone broth drinkers on our Facebook Group We also have a great sipping guide here: https://blog.kettleandfire.com/ebook-bone-broth-sipping-guide/ Thanks,

Hi Gretchen, Thank you for reaching out, and let me say I’m sorry for your recent experience. We did recently update our Chicken Bone Broth recipe. It looks like the batch you received was a little extra well done which is what is giving it such a dark color and a deeper flavor. The thickness of this new broth is due to the enhancement of the ingredients and additional nutrition that we were able to add to the new formulation. While the broth is completely safe to consume we understand that it is not what you were expecting, so we are more than happy to exchange your order for a new batch that we know you are going to enjoy. Again, I would like to apologize for this experience. If you have any additional questions please don’t hesitate to ask as we are here to assist you in any way possible. Please let us know if you have other questions or concerns we can address for you. ~ Yanna | Kettle & Fire Happiness Team

Hi Paula, Thank you for your review! I am so happy to hear that you did like the taste of our product. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,