Hi Donna, Thank you for sharing your feedback. It is honest feedback such as this will help us continue to improve. We are sorry to know that it did not pass your expectations. We use a proprietary process for extracting the maximum amount of nutrients. This process can adjust the cell structure of the naturally occurring gelatin creating a broth that doesn’t have the same visual gelling but is more dense in actual nutrients. We would rather have more nutrients for our customers then this visual gelling any day! Especially since some other companies will add gelatin into their broth just to create this visual gelling. We have passed your thoughts along to the appropriate teams to look into. Thank you again for taking the time to share your thoughts with us so we can improve. Stay safe and healthy. Sincerely, Kettle and Fire Customer Support

Hello Leslie, Thank you for the kind words! This is why we love what we do! Rest assured that we will continue to provide the best quality products that you deserved. Stay safe nd healthy, Kettle & Fire Customer Support

Hi Frieda, Thank you for letting us know about the email that you sent, we have checked our file and we are unable to see any email in related to this email address ketofritzy58@gmail.com. Please let us know what email address you used when you sent us your question about our product. Thank you, Kettle and Fire Customer Support