Hi Lynnsey, We are so grateful that we are able to provide nutritional and delicious products for your diet. :blush: I will be passing along your feedback to the rest of our Team. If you ever have any questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! We greatly appreciate you sharing your thoughts with us :heart:️

Hi Lucy, Thank you for your review! We loved reading your message! We are so grateful that we are able to provide nutritional and delicious products. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,

Hi Lauren, I'm so happy to hear that you've been enjoying the Chicken Bone Broth. :blush: I will be passing along your feedback to the rest of our Team. If you ever have any questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! We greatly appreciate you sharing your thoughts with us :heart:️

Hi Mitchell, We are really glad to hear that you’re enjoying our Bone Broth Soup. We want to keep you happy and healthy. If you have any feedback or suggestion on how we can improve our services, please don’t hesitate to let us know. Stay safe and healthy. Best regards, Kettle and Fire Customer Support

Hi Shelley, Thank you for reaching out! I'm so happy to hear that you've been enjoying your Kettle & Fire products. I will be passing along your feedback to the rest of our Team. If you ever have any questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,

Hi Mary, Thank you for reaching out and sharing your feedback. We are thrilled to hear that you are happy with your orders and hope we continue to bring you quality products. It is feedback such as this that helps us continue to improve. We have passed your feedback along to the appropriate teams to share. Thank you again for taking the time to share your thoughts with us. If you ever have any questions or more thoughts to share please don't hesitate to reach back out. Stay safe and healthy. Thanks, Kettle and Fire Customer Support

Hi Diane, Thanks for your honest feedback. We apologize if our Beef Bone Broth isn't to your liking. Bone broth has an acquired taste. That is why we encourage our customers to enjoy it with their favorite seasoning. Personally, I love adding paprika, cumin, and ginger powder to it. We also have some great recipes on our blog that will help you incorporate our Beef Bone Broth into your regular meals so that you can still get all the benefits of bone broth in your diet. https://blog.kettleandfire.com/recipes/ Moreover, our Bone Broths don't have the same amount of gelatin as homemade bone broth. However, gelatin is a sign of collagen's presence but it is not required. As long as collagen is present so are the health benefits. Although our bone broth does not look like jello, you should be able to see that it does not look like regular broth or like water. It should be cloudy and once you refrigerate it, the bone broth will get thicker. All of our bone broths are cooked using the same 1 to 1 ratio of bones to water, we only use 100% grass-fed marrow bones in our beef bone broth and 100% organic chicken bones for our chicken bone broth. The feet and the back are the areas that have the most cartilage still attached, and that's where we get that rich collagen found in our bone broth. I hope this helps. Please let us know if you have other questions or concerns we can address for you. ~ Yanna | Kettle & Fire Happiness Team