Hi Irene, Thank you for reaching out, and let me say I’m sorry for your recent experience. We did recently update our Chicken Bone Broth recipe. It looks like the batch you received was a little extra well done which is what is giving it such a dark color and a deeper flavor. The thickness of this new broth is due to the enhancement of the ingredients and additional nutrition that we were able to add to the new formulation. While the broth is completely safe to consume we understand that it is not what you were expecting, so we are more than happy to exchange your order for a new batch that we know you are going to enjoy. Again, I would like to apologize for this experience. If you have any additional questions please don’t hesitate to ask as we are here to assist you in any way possible. Thank you, Jasmin | Kettle & Fire Happiness Team

Hi Dolores, Thank you for reaching out and sharing your feedback. It is honest feedback such as this that helps us continue to improve. Stay safe and healthy. Best regards, Kettle and Fire Customer Support

Sorry to hear that our Bone Broth didn't reach your expectation. And yes for some people, drinking bone broth is an acquired taste. You may need to add your favorite spices to your bone broth or check out our free sipping guide for more ideas. blog.kettleandfire.com/ebook-bone-broth-sipping-guide We also have some great recipes on our blog that will help you incorporate bone broth into your regular meals so that you can still get all the benefits of bone broth in your diet.

Hi Monica, We appreciate your feedback, we are glad to hear that you love our butternut squash soup. :) Please feel free to reach out if you need help with anything else. We are here to assist and make sure you're a happy customer. Stay safe and healthy. Best regards, Kettle and Fire Customer Support