Hi Brush, Thank you for taking the time to share your thoughts with us and letting us know your feedback. We understand where you're coming from. Below the steps on how to open the carton. Step 1 - Open the carton by unsticking the corners Step 2 - Flip the corners up Step 3 - Fold the top backward and forwards Step 4 - Use scissors to cut off the top, or tear off the top Step 5 - Squeeze the corners together Step 6 - Pour and heat as you prefer Hope this information helps to change your mind. I apologize once again for the inconvenience. Stay healthy and keep safe!

Hi Saidah, Thank you for letting us know! We are so happy that you loved it. I hope you can give the other flavors and our soups a try, too. You might also enjoy some recipes that incorporate bone broth: https://blog.kettleandfire.com/recipes/ Stay safe and healthy. Best regards, Kettle and Fire Customer Support

Hello Lani! We are sorry if our Chicken Bone Broth did not meet your expectations. We really appreciate your honest feedback. We recommend that you add it to one of your recipes or you can use it as a base for your soup or stew so that it can be more palatable. Please let us know if you have other questions or concerns we can address for you. ~ Yanna | Kettle & Fire Happiness Team

Hi Donald, Thank you for the feedback and we are glad that you loved it! No worries we will continue to strive for the best service and quality products that you deserved. Stay safe and healthy. Sincerely, Kettle And Fire Customer Support