Hi Lisa! Cleaning instructions below: 1. When cooking is completed, turn unit Off and unplug cord from wall outlet. Allow Griddle to cool. 2. Remove temperature control probe from Griddle. CAUTION: The probe may become hot after use. Allow to cool before handling. 3. If necessary, wipe temperature control case and probe with a damp, soft cloth. Dry temperature control probe completely. Set aside. CAUTION: The temperature control probe is not submersible. 4. Remove drip tray; empty contents. Wash Griddle and drip tray in soapy water; rinse and dry thoroughly. 5. To wash by hand, wash griddle plate with hot soapy water. Dry with towel. CAUTION: Probe and probe receptacle must be completely dry before use. 6. For stubborn food particles, loosen with a plastic cleaning pad. Avoid hard scouring of the ceramic non-stick finish as this may cause surface scratches. Do not use steel wool, scouring pads, or abrasive cleaners on any part of the Griddle.

Hi there Matthew! We really value your feedback, and we’re so sorry for the inconvenience with your griddle. We want to do everything we can to help you out. Could you please send us more information at help@bellakitchenware.com Thanks so much! Bella Customer Service