Hello Vlad, thank you for your feedback. We’re sorry the Frigidaire Gallery 33-lb Countertop Touchscreen Ice Maker & Dispenser did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support. The ice storage area is not refrigerated. It is intended that ice produced be periodically transferred to zipperlock bags for storage in a conventional freezer. To make firmer/larger/drier ice, use colder water.