Thank you for your feedback Des. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Afternoon! We are disappointed to hear that you had this experience while using our product. Your comfort and safety is of the utmost importance to us which is why our products are evaluated by professionals to ensure irritation is unlikely to occur. What you experienced is not what we'd hoped to hear, so we'd like to gather more details to help. Please contact us at 888-301-0332 so that we may speak with you directly in more detail and obtain product information.

Good Evening Jan and thank you for your feedback. Since the MM underpad is designed to provide secondary leakage protection to protect beds, chairs and other surfaces, we recommend using the Members Mark Protective Underwear or Brief product in conjunction with the underpads. Don't hesitate to contact us at 888-301-0332 to better assist. Thank you.

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.