Good Morning, thank you for your feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.

Good Morning Brittany, We are so sorry that your first experience using our Pet Pads was not up to the quality expectations that we stand by. We're really interested to learn more about that case of pads and see how we can make it up to you. We encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve some samples for review to make sure they are performing as intended.