Good Afternoon Claire. Thank you for reaching out. Since this is not something we typically hear regarding our Towels, it would help if you would call us at 888-301-0332, so that we may talk to you in more detail and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Hello, Thank you for your feedback on Members Mark Paper Towels. Member's Mark paper towel is available in full and select & tear sheet sizes which are priced differently. We certainly do not want to cause any confusion as your satisfaction truly means everything to us. If you have any additional questions, please call us at 888-301-0332 to better assist. Thank you.”

Thank you for your review and the opportunity to respond. We are very sorry that you were disappointed with your purchase. Your feedback is important so that we understand how well our product meets your needs and we value your suggestions as we make further improvements. We would like to help you find a solution that meets your needs. Please feel free to call us at 1-800-262-0042 between the hours of 10am to 4pm EST. We would like to hear from you and receive additional details about your experience. Please refer to reference number 1202562A when calling.Thank you,Consumer Relations