To whom it May Concern. We purchased our Mattress in June of 2021 and have been trying to Return and get a Refund for over 6 months now. We simply do not like this mattress. My husband is Disabled and finds the mattress way to soft for him with the sides Squishing down when weight placed on them. He has fallen out of bed several times. ALSO, He needs to sit on the side of the Bed to put his prosthetic leg on and the Mattress sides sink down so much - it is very Ackward to do what he needs to do. He has written to "Jennifer" at customer service several times. According to your guarantee, we can request to return the mattress and get a refund for 365 days. We have asked several times and we still do not have a refund as of June 3rd, 2022

I have had nothing but continued issues with this company. First they provided me with a faulty bed frame (queen size) which arrived relatively quickly. However I had to wait for almost 3 months to receive the mattress after the frame and other accessories were delivered. I understood that with the pandemic the supply chain is messed up and things out of our control happen. However, once the mattress arrived and I was able to use the frame I almost immediately had the support legs buckle under my mattress. I then reached to customer support for help. They told me I could not return or get a refund for the faulty bed frame because my 50 night sleep trial had passed…. It passed before I even got the mattress so how could I have even begun the trial??? Then once I gave in and had the company send a replacement frame THEY DIDNT EVEN SEND ALL THE PARTS OF THE FRAME. Further, the company clearly knows the original frames they sold were faulty because they sent a completely different frame to replace the old one. And yes the new designed bed frame is the frame they did not include all of the parts for. So now, I am stuck with 2 bed frames I cannot use because of this company’s incompetence and inability to own up to their faults. I DO NOT RECOMMEND BUYING FROM THIS COMPANY, THEY ARE UNPROFESSIONAL AND UNHELPFUL.

This mattress is so amazingly comfortable. This is the best sleep I have been able to have in a long time. Whether I sleep on my back, side or stomach...it doesn’t matter, I sleep great regardless. So very glad I decided to go with this mattress. I will recommend it to everyone I know. Thank you!!!

The thickness for the mattress is supposed to be 12 inches. After 3 days it maxed out at only 9 inches. It has not been slept on! My previous mattress was 12 inches and was perfect height with box spring, for comfortably getting out of bed. I sat on this one, and my knees were higher than my waist, making this 69 yr. man unable to stand up to get out of bed! I went to Live chat on website, and they said they would send an email with instructions on what to do. They want me to send numerous pics with tape measure, top, side, birds' eye, views to them. I do not have a smart phone to be able to do this. Just another runaround in my eyes,

If you are not used to a mattress that is mostly memory foam, this mattress might take a minute to get used to. But my Nectar (Full) mattress supports and "remembers" my body every time I climb Into bed at this point. I've had it for 2 months now and love it. I don't feel any tension in my neck or anywhere when I wake up. I feel supported when I sleep. Happy and well rested.

Every morning I would wake up with a sore back from our former high end mattress (only 5 years old). But I did not expect there to be a drastic difference after ONE night on our Nectar. But holy smokes!!! I woke up with ZERO back pain after that first night. Now about a month in, we absolutely love our mattress and I continue to have zero pain! No adjustment period for us at all. When you're ready for a new mattress, your body welcomes the support and says, "Where have you been all my life!?" My husband also says the pillow is the best pillow he's ever had! I didn't think I would like it, since I was used to sleeping with 2 pillows, but I completely agree with him! The sheets feel like hotel sheets! One of the best investments we've ever made!

We were unable to allow our Nectar mattress to "unfurl" completely before we slept on it as other beds we were counting on were not unpacked, so within two hours we had opened the boxes, made the beds and were sleeping on our mattress. It has not disappointed. After testing many mattresses, most of which were far more expensive, the firmness and feel of the Nectar appealed to us, 30 days later we are even more impressed. It’s exactly what we wanted,

My family moved across the country and we decided our Mattress would not make the move with us and we would buy a new one, once settled. I ordered our Nectar 1 year ago and everything about it, has been a dream! Ease of ordering and having it shipped to our door, ease on our wallet and it's affordability and ease and comfort of sleep! We've had our Nectar over 1 year now and I just ordered one for our Son. Both our children love our mattress and they deserve the quality of Nectar, too. Our Daughter will get hers, just as soon as we order her new beset. Thanks Nectar for the amazing quality and value.

Purchase and delivery was all fine. Quality is good. I bought a headboard and it is lovely especially for the price. The actual mattress is less supportive than expected. I love a soft mattress but this feels like it is sagging where you sleep. The biggest surprise was how much heat is retained. The heat woke me up continuously for the first week. I’ve adapted but it’s not ideal. Probably have to return it. Seems like some technology and additional product development might be in order.

With so many options out there we were nervous about taking the plunge. My husband is a very light sleeper with back pain but has actually slept through the night since we got this mattress. The original is firm so it was perfect for him, but he taken me some getting used to. The frame was easy to assemble and looks nice. Mattress unboxed perfectly. Sheets and pillow bungle was a huge deal. We’ll buy another for my sons room