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Sam's Club
Sam's Club
Member ratings & reviews for
MOSAIC FAMILY POOL INCLUB# 980147804
4.1 out of 5 stars
stars129 ratings105 reviews
  1. 5 stars67% (86)
  2. 4 stars7% (9)
  3. 3 stars8% (10)
  4. 2 stars5% (6)
  5. 1 star14% (18)
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Showing 81-90 of 105 reviews
Jun 27, 2019
Kimberly
1 out of 5 stars review

Disappointed

I tried to be cautiously optimistic but should have trusted my gut. It worked great the first time, and would have been fun if it had lasted but the second time we set it up the top ring already had a slow leak. We took extra precautions with it, put a thick tarp underneath, and weren't rough with it (my little kids just sat in the middle and splashed with some toys when they used it). Didn't expect it to last forever but should have lasted more than one use.

Helpful?7IK1DRAK5VAF19207201674
reply from Supplier Response

Dear Kimberly, thank you for telling us about your experience. We regret the disappointment and inconvenience. Feel free to contact us in the future, at 888-919-0070 or warranty@polygroup.com, if you have any questions about Polygroup products. Best regards, Polygroup Manufacturer

May 25, 2019
Jenni
4 out of 5 stars review

Great

I bought this pool for my toddler daugther And we love it but where it open to get the water out got a rip and put the patch but didnt work But other than that was great I dont know if i can return it and get another one i dont have the box anymore

Helpful?7IK1DRAK5VAF19207201674
Jun 21, 2019
Mel
4 out of 5 stars review

Beautiful pool but difficult to inflate

You guys should list styles of air-pumps that works best to inflate this pool, because the pump we used that came with an air mattress took forever to inflate the pool, the hole was a little bigger than the pool and the air just would not go in. We had use tape to try to trap the air ...so someone please post a picture of the pump you used...I'm not deflating it until summer is over ! Ridiculous

Helpful?7IK1DRAK5VAF19207201674
reply from Supplier Response

Dear Valued Consumer, thank you for the question. The 'pinch valve tip' is the tip on the very left of the picture here: https://www.polygroupstore.com/electric_air_pump_p/km0022100099.htm . This is the best style tip for our inflatables. If you have any other questions, please feel free to contact a Polygroup telephone agent at 888-919-0070 or send us an email at warranty@polygroup.com. Best Regards, Polygroup Manufacturer

Jun 13, 2019
Debbie81
1 out of 5 stars review

Horrible experience

Our Sam's is about 45 minutes away I bought this set it up for my kids they were so excited and the darn thing is defective! The air will not hold and I can not find where it's coming out from. Now to put it back in the box if possible to return it. Horrible experience and disappointed with Sam's we've always bought pools from here.

Helpful?7IK1DRAK5VAF19207201674
reply from Supplier Response

Dear Debbie, thank you for telling us about your experience. We regret the inconvenience and disappointment. Please feel free to contact us in the future, at 888-919-0070 or warranty@polygroup.com, if you have any questions about Polygroup products. We want to help! Best wishes, Polygroup Manufacturer

Mar 18, 2020
Tsal
5 out of 5 stars review

Loved this pool - need a new one for this summer

This pool was great! Got us through the entire summer. Unfortunately we had to pitch it at the end of the summer because the kids played hard on it for several months and likely put a hold in and it didn't hold air great. Will this pool return to sams this season? Hope soon!

Helpful?7IK1DRAK5VAF19207201674
May 27, 2019
TW
3 out of 5 stars review

Leaks air

Pool is ok however there has got to be a slow leak in a seam or the ports. I blew it up, set it on soft surface and then started to fill with hose. With in about half full, you can see both the air chambers had started to deflate before it's first use. I let the kiddos play in it as long as they could but it will be a headache to attemp filling with air daily since I can't seem to find the leak.

Helpful?7IK1DRAK5VAF19207201674
reply from Supplier Response

Dear Valued Consumer, thank you for telling us about your experience. We regret the inconvenience. If you have any questions about your pool, please feel free to contact Polygroup, at 888-919-0070 or warranty@polygroup.com. We want to help! Polygroup Manufacturer

Jun 28, 2019
Mom of 4
3 out of 5 stars review

Bad Pool/Company

I purchased the pool in March or April. I live in Michigan so it wasn't pool weather then, fast forward to today which is June 27, 2019. I just opened and inflated the pool, and wouldn't you know the pillows won't stay inflated. I called Summer Waves because it's not a Sam's club issue. Costumer service is horrible they want you to jump through all these hoops about their horrible defective product. She told me to take pictures find my receipt if I want a replacement. Sam's you need to find a vendor that stands behind their product!!!! Summer Waves is horrible, Horrible, Horrible!!!! You guys owe your members way better than this or Summer Waves. Please Don't Waste Your Hard Earned Money on this Horrible Company!!!!@

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reply from Supplier Response

Dear Valued Consumer, thank you for telling us about your experience. We regret the inconvenience and disappointment with your Summer Waves Inflatable Family Pool with Mosaic Interior Print. This product actually is not warrantied through Polygroup but is subject to Sam's return and exchange policies. If you have any other questions, please feel free to contact a Polygroup telephone agent at 888-919-0070 or send us an email at warranty@polygroup.com. Best Regards, Polygroup Manufacturer

Jun 16, 2019
Ashleybradford818
2 out of 5 stars review

Could have been great!

My husband and I bought this pool and were only able to use it once. It ended having a slow leak somewhere along the bottom section. We would blow it up and after just a short time the bottom half would be deflated. We tried to find the leak and could not. Everything else was great and could have been the perfect pool to cool off in the Texas heat.

Helpful?7IK1DRAK5VAF19207201674
reply from Supplier Response

Dear Ashley, thank you for sharing your experience. We regret the disappointment and inconvenience. In the future, feel free to contact us, at 888-919-0070 or warranty@polygroup.com, if you have any questions about Polygroup products. We want to help! Best regards, Polygroup Manufacturer

Apr 24, 2019
karenn
5 out of 5 stars review

Huge!

Love this pool! Holds a bunch of teenagers and its very well constructed! will be fun this summer!

Helpful?7IK1DRAK5VAF19207201674
reply from Polygroup

Thank you! We are thrilled that you love this pool!

Jul 20, 2022
BethAnn
3 out of 5 stars review

love but sad

I love this pool but the lower chamber slowly deflates. I have checked for leaks and can't find it. It's perfect for 2 adult women on floats! I just wish it would hold air in the bottom chamber!!!!

Helpful?7IK1DRAK5VAF19207201674