Hello. We appreciate your valuable feedback on our Lysol Advanced Toilet Bowl Cleaner. We are sorry to learn you had some trouble opening the child-resistant cap on this container. We hope that these tips will help: Hold the bottle firmly with one hand. Do not squeeze the bottle. With the other hand: 1. Place fingers on marked finger pads on opposite sides of the cap. 2. Squeeze the cap firmly and turn counterclockwise to unscrew. 3. Unscrew to Open. (Note: Cap does not remove.) 4. To reseal, replace the cap and turn clockwise until tightly closed. As the manufacturer, if we can help more, please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0000963123, and we would be more than happy to help. We look forward to hearing from you! Sincerely, Your Lysol Team!

We are disappointed to learn about your experience with our Lysol® product. We’d love an opportunity to evaluate your concern further. Please give us a call at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0005862192, we look forward to hearing from you.

Thank you for your feedback regarding our Lysol® product. We'd love to learn more about your experience. When you have a chance, please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0005862176, and we would be happy to assist you further.