Thank you for sharing your experience with our Herbal Essences Rose Hips Shampoo and Conditioner. Our products undergo rigorous quality checks, and what you've described is unexpected. I will share your experience with our Quality Assurance Team. Now, as of November 2025, this product has received an update. This product now comes in 13.5-oz (flip cap) and 33.8-oz (pump) bottles. It is no longer available in a 29.2-oz (pump). We would like to assist you further. When you have the time, please give us a call at 1-855-236-3327or text (877) 999-0522.

Thank you for leaving your review on our Herbal Essences Rose Hips Shampoo and Conditioner. We apologize for the disappointment. Our products undergo rigorous quality checks, and what you've described is unexpected. We will be sure to share your comments with our Quality Assurance Team. In the meantime, we would love to learn more regarding this. Please reach out to us via our Contact Us page or give us a call at 1-855-236-3327.