We bought this mattress after having a Tempurpedic. My husband is an orthopedic surgeon and thought this would be a good choice. We have had it for 3 years and my husband is very uncomfortable. I lay down on his side to see what was bothering him and there's a huge dip on his side. He weighs 200lbs, which isn't heavy. I don't feel like this should be happening!

I was given my purple. The person that bought it said it didn't work for them. I got it from them and I love it. My back don't hurt daily. I would recommend this to others. I have five kids with all of them I had back labor. So it really helps my back big time.

I know this review is long, but I want to be thorough. The Mattress Itself: I wish I had listened to the 1 star reviews before purchasing our mattress. My fiancé and I ordered the Purple mattress hoping that Purple's claims of innovation and comfort would hold true, but soon came to realize that Purple just has a really good marketing team. The mattress was extremely firm and we both experienced excruciating back, hip, and shoulder pain. Purple claims: "The Purple® Mattress is made from a patented Hyper-Elastic Polymer which can help prevent back, hip, and shoulder discomfort." Interesting. Their pillows also have a design flaw that pushes air into your ears and causes pain. The Return Process/Customer Service: When we went to return our mattress, we were informed that Purple does not have a delivery service that they will have come pick up your mattress, they will "try" and find someone to pick it up as soon as they can, but they are in Utah so there is only so much they can do. They will even ask for your assistance in finding someone to come pick it up the mattress that you were not satisfied with - whether that be a charity, disposal company, and they went as far as to suggest that I "ask my local pastor". Since we wanted to return the mattress they tried to charge us for the promotional frame that originally came for free (which was bent and extremely difficult to put together). Purple says you have 100 days to return the mattress. What they do not tell you is that those 100 nights include you proving to them that the mattress has been junked or is in the hands of a charity. If you give the mattress a chance for 90 nights and call on the 90th day, but no one can come pick up your mattress within 11 days (which is out of your control) you are out of luck & will not get a refund so beware of all of this. Our refund also took almost 2 weeks to receive. They will most likely leave a generic, automated, very impersonal response to my review as they do for all low star reviews. Telling me to call customer service. I have and that is what prompted me to write this review. Thanks for reading hope this helps.

I have the original purple. I have to say it is very comfortable for sleeping on your back, on my side is a different story. I feel that it is too firm once it's compressed on your side especially by your ribs. I wish it was a little more softer once you're in your side. It does not sleep hot and has a good response when turning. I miscalculated the return date by 3 days, but they wouldn't honor the return. So now I just deal with it. So not completely pain free, but still an improvement.

After trying this mattress for a few weeks with the purple sheets, my wife and I decided it wasn't for us. While it felt good initially, we both woke up with joint pain. We are both back and side sleepers, and it felt a little too firm, even though when sitting on the mattress, it feels very soft. We ended up returning the mattress, which was quick and easy.

The customer service is friendly and I was super excited to get this mattress... unfortunately it just isn't as comfortable as I had hoped. Perhaps I got my hopes up too high, but my husbands back pain continues to be pretty bad (with a slight improvement from our previous mattress) but shoulder pain is worse. I find myself tossing and turning more then I previously did before getting this bed. I gave it 3 stars because the company is still super friendly and the price wasn't too bad. We might end up returning the mattress if our sleep doesn't improve in the next few weeks (we've had it about 2.5 weeks).

This is a great mattress for the price. I have a painful ligament weakness with my shoulder area, and this mattress hasn't helped any more than my current mattress. It really lets your muscles relax fully and supports well... but if you have ligament damage in your shoulder, then it's too soft and lets joints drift a bit. What is different, is that the Purple is 1/3 the cost of my current mattress, and for that price the support you get is a real bargain. Unfortunately it isn't worth spending that much money to not gain any improvement so, I've returned it. That said, if you're looking for a really good mattress that matches the super pricey folks, Purple is a good choice.

The mattress is really comfortable, just the right combination of firm and soft. It was easy to order, easy to receive, and easy to set up, and we really like it. Just to tell it like it is... the first night it smelled a little odd, like rubber or plastic, but that went away the next day. Also it is really heavy, but we don't plan to go anywhere, so neither of those things bothered us.

We originally bought the new coil/combo bed and I thought it was great. My wife did not like it. She felt it was too firm. We ended up buying the original Purple mattress. She is happy now. I like them both, however I wish the original mattress was thicker. It is half the depth of our old mattress. Takes some getting used to. Overall very happy with the purchase.

We bought The Purple Mattress, two pillows, the mattress protector and two sets of bedding. Everything is great quality and The quality of our sleep has increased so much. The pillow is undeniably great but a little flat for my liking so I am going to pass my purple pillow to my spouse as soon as the fluffier purple pillow comes out and buy myself two of those. There was a hiccup with the bedding and the delivery date but the costumer service more than made up for it. The only improvement I would suggest is to remove purple's Estimated delivery date and just have people click on the tracking number to get this information directly from the company doing the delivery so there's no confusion but other than that, great products, great service and great company, I will buy again and I would recommend Purple to everyone.