The mattress is great but I had a bad experience with customer service. I was very nervous to order a mattress I have never tried before considering it was a very expensive mattress. I was on the fence about the original purple and the new purple but I went with the original purple. I ordered the mattress, waited a week like the email said and I still had not received a shipment email so I went on the live chat. The first person told me it should ship out "real soon" so I waited another few days, still no shipment. I went back on the chat and the new person told me it would take 2-3 weeks for the mattress to be actually made and then another week for shipment. I decided to call the company, the person I talked to who's name was chandler, was the only person to tell me there was an error with my order and he would get it fixed ASAP and my mattress shipped out the next day. Delivery took 4 days. As for the mattress itself, wonderful. Takes a few nights to get used to but on the 3 rd night I slept through my alarm and was late to work. No more back pain or neck pain. I am very happy with this mattress.

My wife and i decided to try the new purple.3 and i couldnt be happier. We purchased a really expensive mattress from the mattress store about 2 years ago and now i have terrible back pain amd would wake up about 3 to 4 times a night. Now i can finally sleep, we are extremely happy.. after a few days of sleeping on it i have no back pain. Wish i made the decision to buy a purple mattress sooner!

We loved our purple mattress but it ended up having an issue after a few months and we contacted their customer service and they couldn't have been better. Great company and we have definitely recommended the Purple mattress to our friends.....so much that our UPS driver tells us to quit telling people! She has to carry the mattresses to their doors for deliver and it's not an easy job!

We have been sleeping on our purple king size mattress for about a month now. My wife is experiencing adjustments to her body alignment, which was expected. Her lower back pain is slowly going away. She has been tossing, turning and waking up in the middle of the night, but strongly believes that eventually that will go away once she is use to the mattress. Both of us feel like we are sleeping at zero gravity. The mattress is completely different than our previous one and it will take some time to get use to it. Thus far, we are pretty pleased with the purple mattress.

We did our research, we read the reviews, we tried it out in the store. But when we got it home we just could not like this mattress. We gave it 8 weeks before deciding to return it. Somehow it is hard and not so a the same time. While top rated for side sleepers (which I am) this mattress caused me more pain and numbness than any I have ever owned. And it did it in record time. Usually in 30 minutes or less. Very disappointed, as we really wanted this to be our solution. If you like a firm mattress this is a great mattress, If you are heavy enough, to make it compress, its probably a great mattress. (I weigh 200 lbs) But if you need some give and conforming to your body, I would not recommend this mattress

We purchased a queen Purple mattress and bed frame. Every morning I wake up and just do not want to get out of bed because I am so comfortable. My bed is my new happy place! We also love the height of the bed frame. Since we don't need a box spring with it, we have so much more space for storage under our bed. An added plus is that our cats can walk under without having to bend down or crawl. I think they like this perk. All around, these were both great purchases. I'm grateful we made the jump every day!

This is seriously the most supportive bed I have ever had the pleasure of sleeping on. I'm a total skeptic and looked at this product for nearly 8months before deciding that I had absolutely had enough of my sciatic nerve pain along with neck and other back pain. I am 5 months pregnant and this bed has been a dream. I have no neck/back pain and no tension headaches and my sciatica has improved drastically! To top it all off the purple sheets are so soft that all I want to do is stay in bed all day, total comfort=total win! Definitely recommend this bed to everyone I know and it's so affordable in comparison to other beds that don't even hit the mark in comfortability. Do yourself a favor and save yourself the skepticism and long sleepless nights and buy this bed!

What an amazing bed. I bet some of the negative reviews are because people didn't bother to get a good base and the nice stretchy sheets/mattress protector. I sleep better, I don't wake up stiff, and I had quite a lot of work done to my back (two 8 inch rods and a bunch of screws, and some other little thing to keep my vertebrae apart). I didn't even know I could wake up and feel like I did before my surgery. I used to have to stand in a hot shower for 10 minutes every morning to unstiffen. I got the pillow, sheets, base and protector, and have recommended it to every single person I talk to who ever mentions sleep. Invest in yourself, good sleep is so important, I had no idea what I was missing out on.

We bought this mattress for our kid going off to college, it was really nice ordering it online and not going into a mattress store and dealing with a salesman, knowing half the price of the mattress would be their commission. When the mattress arrived, I had to lay on it and it felt great. In a couple of years when my mattress reaches its service life, will most likely order a purple mattress for myself.

As a previous back pain sufferer, i can honestly say after the first 2 nights sleeping on the purple mattress it has eliminated my pain 100%. My biggest issue now is staying off the mattress! I highly recommend this product to anyone, its very affordable & its quality is through the roof!