I will preface this with I donated my mattress to charity, after determining it was for me. But, I think this bed will work for a lot of people so I'd like to share my likes and dislikes. Hopefully this helps your decision! Ordering the bed was easy. I actually jumped on the chat service to discuss which bed would be best for me. The customer service agent was nice and helpful. I ordered the Purple 2.0 with the free option of Purple bed sheets. Shipping was easy and no issues there. However, the bed came before the sheets. Which was a little annoying as the sheets I did have didn't really fit well on it. So, I kinda hope they fix that. Otherwise this process was good. Sleeping on the bed. So, I love the feel of this bed. It's very unique. Many people refer to the feel like sleeping on a gel pad. I would agree. The bed is a bit softer than expected and kinda bouncy. I tried this bed for about 3-35 days before decided to begin the return option. I'm just under 6 feet and about 280 pounds. On my back, I'm not sure another bed could beat the comfort level. However, I'm not a fan of sleeping on my back. So while it felt good, it's not my desired position. On my side, it felt good, but I felt that my hips sunk in too far and it made my shoulder and neck a little out of alignment so I would wake up with a sore upper body. I primarily fall asleep and spend a good portion of time on my side. I've had back issues in the past and as a result I sleep on my stomach a lot. This mattress was just too soft for stomach sleeping. My back bent more than what I experienced on my 6 year old cheap memory foam bed. Because of the stomach sleeping issue, that's what made me decide to return it. I would say though. A more moderately sized individual would probably really enjoy sleeping on this. I just think I'm too big for it's support level. And the Purple 2.0 is the firmest model they have. The 4.0 is considered the softest. I'd also mention that at times I felt like I was ending up in the middle of the mattress. Almost like through the night I would "roll" to the middle. Returning the mattress. This was a very easy process. The customer service agent was very friendly and helped with all my questions. Purple gives about 3-5 options for return. Have someone they choose pick it up for recycle, donate it to charity, extend your trial to see if you change your mind and another one that slips my mind right now. I chose donating it to charity. A great option. I'm glad they allow that rather than sending it to be recycled or dumped at a landfill. All I needed to do was fill out a form stating my choice of return, contact a charity, then provide a picture back to Purple of a receipt from that charity proving it had been donated. Within a few days of providing the receipt I was refunded in full! Lastly, I would like to say, this is a unique bed that may work for a lot of people. If you are willing to take a chance I would recommend trying it for sure. With a 100 percent refund guarantee, why not try it. You may love it! And I suspect a lot of people do. I tip my cap to Purple for their desire to innovate and create something new. I will continue to follow them and if I see changes to the firmness I will likely try it out in the future. I hope this helps and hopefully you find the right mattress for you!