Purchased approx. three to four months ago..... I originally ordered the "simple" cushion for my Mom since she has back and hip problems and when my child is in an active part of the season, either running cross country, swimming or water polo, the seating provided is not kind to anyone having to sit for a lengthy amount of time. When I placed my order there was discrepancy in the county they listed me in for taxes. When I contacted customer service they kept me in the loop through the whole process of them looking into the situation. I was about return the cushion I purchased, because it was not thick enough to provide the support I had hoped it would for my Mothers issues. I contacted customer support and again they had no problems with sending me a return label. Two days later they contacted me about the original question in order, which was the county discrepancy, and said it was showing the wrong county but the taxes charged were correct. However, they took it one step further and said they were sending me another cushion. I believe it was the "Royal" cushion which was a two inch thick cushion and definitely a huge step above from the original one I purchased. Their customer service blew me away - they didn't have to do that for a simple matter of having the wrong county listed - I've never experienced that level of customer service. One day after that email my sister arrived in town and she used the original cushion during my child's swimming event and she fell in love with it. So, I once again emailed Purple back to let them know that I would be keeping the original purchase and thinking they would then go ahead and cancel the shipment of the second cushion but they did not. The second cushion arrived and it was much better for my Mom. So, on taking a chance and ordering the cheaper cushion because I was unsure if the product would work (or live up to the hype as some might say) Purple, and their cushions, made three people very happy. My sister and Mom for the cushions they received and me for the outstanding, and shocking, dedication of the company's customer service and how they stand behind their products. I know this is a long review but I felt you should know the full story to understand how rare and dedicated this company is. If you're on the fence about their product all I can say is go for it.

If you're a woman over 50, you'll most likely know what it feels like to have had hot flashes. Traditional matteresses store these heat waves that flare up, which makes it all the more difficult to cool down. The Purple matteresse has saved my nights. The Purple matteresse has kept its promise of "cool" nights. I only have two comments: 1. it seems that the top layers is a bit shorter than the underlying support layers, so my pillow sinks between the matteresse and the bed frame. 2. after enjoying the Purple matteresse for about 3 weeks, we already noticed slight permanent depressions where we sleep. I just hope they don't get any deeper. I would like to end on a very positive note regarding the customer service I received after placing the order, as well as the speedy and efficient delivery to Hawaii--believe me it's not that common when you live in the middle of the Pacific. Also, the follow-up on the deliver and the customer survey that I'm filling in is very professional. Great job guys!

I'm a highly active person. I work out 7 times a week. I do mud runs and engage in multiple sporting events. In the past I've always struggled with lower back pain. I've tried a few different mattresses, i.e. memory foam, traditional, etc. Since I've slept on the purple mattress, my lower back pain has disappeared. I am a side sleeper and I find that the purple matress supports lower back and hip very well. I highly suggest this matress. Thanks Purple!

I have to admit, I was skeptical of this mattress... and in general, I'm anxious about making the wrong decision about big purchases such as a mattress... but I am in love and obsessed with this mattress and I recommend it to EVERYONE... the sheets too! Every time I get into bed now, I let out a huge sigh/exhale and just melt right in.

The only reason I give it a 4 is due to the shipping struggles and cleanliness of the mattress delivery. The mattress package was brought into my house very dirty and dusty. The papers and other contents inside prove the package was mishandled and not cared for. The mattress was ordered a month ago and the products only yesterday have all been delivered. I'm not sure if this is the fault of Purple but that's all the negatives I have. Unfortunately, I'm yet to sleep on the mattress yet but I can say that the pillows (which arrived a few weeks ago) have been great!

We've had the mattress for one month now. The positive thing is when my husband moves it doesn't move the bed, and we stay on the cool side at night. I still have back and shoulder pain in the morning after sleeping. I was hoping that this would be helpful to me after reading other reviews. I'll stick it out for another month to see if anything changes.

Not happy with the mattress at all. I have bad scoliosis and severe pain in my neck, back, and hips, and while I had high hopes, this mattress has only worsened my daily pain levels. My Husband called 10 days after our trail period was up and they will NOT allow any leeway on returns. Mind you, they count the 100 days from your purchase date, NOT THE DATE WHICH YOU ACTUALLY RECIEVE YOUR BED (our bed was delayed for multiple weeks due to 'popular demand', so this initially is total blasphemy)!! Which, fine, I understand that we called ten days late (didn't seem late to us considering we haven't HAD THE BED 100 days) but the multiple women we dealt with were EXTREMELY RUDE AND UNPROFESSIONAL. I do NOT recommend this mattress to ANYONE. Not even for the quality of the mattress at this point, but because every person we talked to was terribly rude and unpleasant to work with, which is a real bummer. I had high hopes of loving what this company stood for, but it's all just clever marketing.

I never realized how uncomfortable I was sleeping on a traditional spring mattress until I got my Purple mattress. It is so comfortable, soft, yet firm, conforming to my body. It gives me plenty of support without being too firm. My husband is a restless sleeper and I don't even feel the mattress move when he rolls around. I actually slept through the night and woke up without arm, shoulder or back pain. It was easy to bring the mattress upstairs and unfold it from its clever packing. My husband and I are not the most light weight of people and I was worried that the bed would not give enough support. It gives amazing support and my concerns were unfounded. My only complaint is that I don't want to get out of bed because it feels so good:-) Thank you, Purple!

I really wanted to like this bed, but it's pretty underwhelming for 2K. First- it shipped almost a week later than the website quoted which was an issue for us. When it came it felt firm, but we assumed it just needed a break-in. 3 weeks later it's still just as firm, and a full nights sleep definitely doesn't feel like you thought it would in the store. Very hard, moves a lot when you our your partner roll over, and gives me lower back pain if I sleep on my stomach. Will be looking in to returning it which is disappointing.

I actually like the product overall. I wasnt sleeping well on it but I was comfortable. My wife didn't like it at all. If somebody wanted to try purple I would absolute say try it. I'm am currently in the process of returning my mattress. Thank you for letting me try it out.