When my matress got lost in the mail, Purple was great about getting a search started, and when that failed, having another one sent to me. It was frustrating, but it was worth the wait. My Queen is perfect for my back issues but I recommend it for everyone.

We bought the queen size mattress with the sheets and pillows. We contemplated just buying the mattress, don't do it!! Buy it all, the sheets are the most amazing thing, the pillows were weird at first. The first night we slept on the bed we slept horribly but by night 2 we were hooked. We love it.

As a previous owner of a Tempurpedic mattress, I have been trying to survive on hubby's waterbed for 5 years. He loved his waterbed so much, that I gave in and put a memory foam topper on my side. This helped somewhat - but not totally and made for very hot sleeping for me. I wanted to buy a new Tempurpedic mattress, but the waterbed is King size, which put that purchase out of reach. I saw ads for Purple online, became curious and began reading reviews and watching reviews on Youtube. I was not only impressed with the reviews and pricing, but also the generous home trial period. So, I ordered a King Size Purple mattress. There was a 2 week lead time, but I could live for another 2 weeks on the waterbed if I had to. Then, one morning as I was changing sheets on the waterbed I discovered a leak. As I lifted one corner of the mattress to put the clean sheets on, a mattress seam gave way and water begin pouring out. Blessing and curse at the same time! Blessing because this would guarantee I would never have to sleep on it again and curse because now we still had days to wait for the Purple mattress. Here's where Purple's OVER THE TOP customer service comes into play! I sent an email to customer service, explained our situation and all I requested was the status on our mattress shipping date. I received an IMMEDIATE reply - which was great - but what followed was more than I expected. Customer service pushed my order to the front of the line and expedited the shipping! WHAT??? REALLY???? SERIOUSLY????? Who does that???? The Purple mattress arrived a couple days later and we couldn't wait to try it out. I am sleeping comfortably and COOL - which is important for us Boomer ladies suffering our way through menopause. My hips and shoulders no longer ache all night long. And, Hubby - who had a 23 year relationship with his beloved waterbed - discovered the morning following the very first night on the Purple mattress that his aches and pains had vanished. (insert eyeball rolling from me here) We have been sleeping on Purple for exactly 1 month. So far we both love it and I cant imagine our opinions will change. But, its reassuring to know that if for some reason in the future the mattress fails, we can still rely on THE BEST CUSTOMER SERVICE ON THIS PLANET to help us out. Thank you Purple for coming to my rescue, and thank you for your customer service people who understand the true meaning of "customer service" - you all are my heroes!

I saw all the commercials. But then you see commercials for mattresses all over the place now. Still the money back guarantee is what sold me on trying it out. One of the best decisions we ever made. This is probably the last mattress we will ever buy. It's so comfortable. It's not super cushy and soft, but it cushions perfectly. While still staying firm. All the hype is true. I highly recommend this mattress. We had ours for a couple years now and just purchased a new one for our daughter. She's super picky and hated every mattress we've gotten for her. As soon as we rolled out the purple mattress and put a sheet on it she climbed in and has been in heaven. So I can honestly say this mattress is for everybody!

I had back pain everyday and struggled getting out of bed or off the couch. After a month or two of sleeping on this mattress my back pain went away and I have had zero backpain since! I have had my purple mattress for 3 years now and won't ever buy anything else!

I've had sleep problems going into my 30's. I travel a lot and sleep outside frequently and usually my best sleep is outdoors. I've had sleep issues for so long I just accepted it. I won't go to a doctor cause they are all just pushing meds and I've never been ill from it. I bought this bed mostly for comfort. It surpassed that and actually I sleep much better again. I would never dream unless I was drunk or took NyQuil. Honestly I dream every night now and I stay asleep once I'm asleep. I don't struggle often to pass out and the bed is very comfortable that it lulls you to sleep. I don't post reviews ever but purple deserves a excellent rating for allowing me to dream again.

The title of my review says it all. I've owned much more expensive mattresses...I've stayed in some top-notch 4 & 5 star hotels all over the world--and although a few of the beds in the very best of hotels were pretty darn comfortable--nothing quite compares to this Purple Mattress. The hype is real. The technology is real. The deep sleep I'm experiencing is real. Oh and my wife loves it too...so, that's all that really matters.

My husband and I have been living on our couches since our baby girl was born, alternating nights up with her. We decided enough was enough and purchased a king size purple matress so we could all just sleep in the same bed. Best decision ever!! I haven't had any back pain since we got the bed and we are all sleeping so well- even little Miss! Thank you for creating the most amazing matress ever! Life SAVERS!!

I've struggled with finding the perfect bed for many years due to lower back pain. My first night on the purple mattress was game changing. I woke up in the morning with no stiffness or sore lower back! That's NEVER happened before. I'm able to get a great nights sleep (except when awoken by my cats from time to time) and wake up rested. I have noticed I do still wake up in sweat from time to time even with the purple sheets but I'd still take that over no pain!

My husband and I have been using the purple mattress for 3 weeks now! We absolutely love it! It is so soft yet still firm. We love how our body is comforted, it's seriosuly like a cloud. He used to get back pain from our old mattress and now he no longer has it! We have the platform frame too and it was so easy to set up and I love the height of it. We seriously can not wait to go to bed every single night!!!!!!