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Customer reviews for Purple Mattress with GelFlex Grid and Comfort Foam for
Purple Mattress with GelFlex Grid and Comfort Foam

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Mar 21, 2017
RaxH
2 out of 5 stars review

Verified Purchase

Not a fan. - In the process of returning -

My fiance purchased a King sized mattress for my Christmas present (upgrade from our Queen). I purchased a memory foam mattress about 4 years ago and loved it...I just wanted more room! I was optimistic about the Purple mattress since I was familiar with the brand and heard good things about it. After it arrived and I unpacked it, I was still optimistic because just pushing my hands into the mattress and basically everything but laying on feels great with the mattress. I gave it the full 3 months and I just can't deal anymore...and here is why. The mattress feels like I'm laying on a flat, hard floor. I don't feel any major contouring when I'm laying down in any position, especially not the intense contouring felt when just pushing your hand into the mattress. I have also woken up in sweat multiple times...which never happened with my cooling memory foam mattress. -- I travel a lot for various things and spent a night out of town a week or so after receiving the mattress...then another week away about a month after that; I slept amazingly every night I was away. If you're into really hard beds, I'd suggest this bed for you. I have no complaints about the quality or company...just not my thing. I prefer to feel like I'm sleeping on a cloud! If you're interested in having a bed asap, this may not be for you. The mattress takes about 3 weeks to arrive at your door. --To add to this comment, this company's customer service is amazing. The first mattress sent out to us was damaged and their communication throughout the process of getting a replacement mattress was fantastic. They also offered free sheets and pillows for the hassle of waiting 3 more weeks for our mattress. I have already started the return process for my mattress and the excellent customer service doesn't change when you request a return.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Jun 7, 2016
Rachel M
5 out of 5 stars review

Verified Purchase

Best online purchase!

At first I was hesitant about buying a bed online, especially one that I couldn't lay on to make sure I would find it comfortable. Since it was a no risk and I'd get a free refund, my fiance and I decided it was worth trying. I'm so glad we did. He hasn't had any back pain since we bought it. I wake up fully rested and also don't have any pain. I can even sleep on my stomach and not be in any pain. It is definitely a great investment and we love our purple!

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Jul 26, 2020
Jarred D
5 out of 5 stars review

Verified Purchase

Best Mattress I've Ever Slept On

This is, hands down, the best mattress I have ever slept on. I had read that the grid could take a little getting used to, but the first night I slept on it, I fell asleep and got one of the best night's rest I've had in ages. Since then, I have been sleeping much better and waking up feeling more refreshed. I used to wake up in the night or toss around due to heat and general uncomfortableness, but I haven't really noticed that since I started sleeping on this bad boy. The cost was concerning, but after a month, I'm very happy with the purchase.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
May 16, 2017
Aimee W
4 out of 5 stars review

Verified Purchase

I'm Glad to Own It

The Purple mattress has a unique feeling to it. When you lay down on it, you don't sink into it. That's not to say that it's hard. It's just that it feels quite different from my previous mattress which was very soft, so soft that it probably didn't provide much support even though it felt nice and squishy. I don't wake up sore like I used to, so I certainly appreciate that. Soon the summer weather will hit and I'll be able to see how "cool" the Purple sleeps. That's one of the main reasons I purchased it. So, yeah, the Purple doesn't feel super cuddly and soft, but I'm thinking cuddly-soft mattresses don't do your body any favors in the long run. I'm glad I bought the Purple and would recommend it to others.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Sep 10, 2020
Conner S
5 out of 5 stars review

Verified Purchase

Lovely

Back is feeling better, no noise or bouncing when I move around. Staying cooler, no need to blast the A/C at night anymore. My dad always says, "always invest in a good mattress and good shoes because you'll spend the majority of your life in both of them."

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
May 30, 2017
Gloria G
5 out of 5 stars review

Verified Purchase

Surprised!

I had done a bunch of research on mattresses, and after hearing a friend rave about their new purple mattress I was intrigued. I finally took the plunge and purchased a queen size purple mattress for my new home. At first, when I plopped down on it I was surprised at how HARD it felt! Instant regret. I had always liked the softer feel of a mattress and I was worried I made a huge mistake. I decided to put worry aside and gave it a shot and wow...I'm in disbelief. I don't know what kind of voodoo they've baked into the mattress, but I have been waking up feeling amazing, no aches and pains that I had previously accepted were my new "normal" and part of getting older. What is even more exciting... is that I have been consistently sleeping THROUGH THE NIGHT! Usually I wake up 2-3 times randomly, but since I've been sleeping on my purple I sleep until my alarm, it's insane. I'll never go back.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
May 17, 2017
Kent C
5 out of 5 stars review

Verified Purchase

Awesome Purple!

We were very skeptical----who buys a mattress on-line anyway? But boy were we surprised, we love our Purple mattress! The entire purchasing process was easy and convenient, and we were kept informed throughout the entire process. I would recommend the Purple mattress to anyone-----it is so nice to sleep on, and both my wife and I absolutely love it!

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Aug 25, 2021
Anna D
5 out of 5 stars review

Verified Purchase

2nd mattress, still a fan!

I loved my first king-sized mattress and ended up getting another, smaller one. Still the best investments of my life. Noticeably cooler sleeping, less sciatic pain, supports my hips with no back pain, and does the same for shoulders. 10/10 would absolutely recommend to anyone, especially people with curves or broad shoulders. Not sure how it bodes for those who like super squishy mattresses, but I find it a perfect mix of firm and soft- plenty of support but still feels like a cloud.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Jan 9, 2017
Rachelle m
4 out of 5 stars review

Verified Purchase

Comfy, large, and a great investment

My husband and I bought a Purple bed after hearing rave reviews from a coworker who got one. We had been looking to upgrade our 12-year old queen mattress for a king, and we figured why not go for a Purple since the price was competitive and it could be delivered straight to our door? Part of the reason we went ahead with it is that we moved into our 'forever" (at least 15 years) home last summer, so we knew we wouldn't have to shlep a huge heavy thing across town for a very long time to come. Which is really the only downside to the mattress: once it's in place, you really don't want to have to move it. It's not rigid, it's big, and it's very heavy, so it's a beast to move with fewer than three people. I can just barely hold the edges up long enough to slip the fresh sheets underneath the corners. That said, we have been extremely pleased with our purchase and look forward to many years of sweet dreams on our bed!

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Aug 24, 2020
Jason N
1 out of 5 stars review

Verified Purchase

Return Policy Is Deceptive

The platform bed frame is very low quality in comparison to similar bed frames that are much cheaper- and the turn around time for Purple is lack luster at best. Waiting weeks and weeks on end with zero answer as to when it will actually ship because the customer service reps have no idea when it will be manufactured, let alone ship is quite discouraging. When I inquired about returning the bed frame, I was informed I would have to pay return shipping, which is as much- if not more- depending on the service you use. DO NOT BUY THIS BED FRAME. After this unfortunate experience I will have to assume that trying the bed will be just as bad. Thanks but no thanks, Purple; your trial period is utter garbage.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093