This is my second purple mattress. The first one was a queen and this one was a king. It arrived misshaped and with flat spots where the foam isn't properly squishy. It looks obviously deformed by the naked eye, without even needing to push on it. The first one we bought has had no issues, but this one is defective. The warranty process seems not only difficult -- but impossible. They simply do not reply. I've been updating these tickets and its been over a week with no response from Purple. I contacted their support department 3 times now and each time they tell me "Our warranty team is about 8 days behind on emails" or "Our warranty team is 14 days behind on emails". I get that they have a ton of backlog of messages but they could take a minute or two and acknowledge the issue so we can rest easier knowing it will be resolved. All the meanwhile, my wife and I have this defective mattress to sleep on. I was a happy Purple customer with my first purchase going fine, but the way this is being handled put such a bad taste in my mouth. The Purple is a great value mattress but if you have any sort of issues with it, their refund/warranty process is not as described and at this point, the claims are fraudulent.

My husband has had back problems all his life. Even sleeps with a c-pap. This bed has really been a blessing. We've had for about a month and my husband loves it. I'm still on the fence about it. I liked my caved in bed before. But I also can sleep anywhere. My husband is a back sleeper also and it's done wonders for his back. I can honestly say, so far, that the purple bed hasn't caved and we still have it on our old box springs. It's made for a platform bed for sure but will work with box springs also. It's a lot less thicker than a pillow top mattress and the only good out of that is that our down throw fits perfectly on the bed now. Take the chance on this matesss. You will not be disappointed.

Not going to degrade this mattress because of my own personal opinion but I have not slept well on this mattress since it arrived at my home. Been sleeping on it for about 2 weeks and it is very uncomfortable. If I do actually fall asleep I wake up with numbness in my shoulders and arms. It does support lower back well but way to firm for a mattress that's filled with gel. Unfortunately I am sending it back .

This mattress is too good to be true! My wife and I have never slept better, or more comfortably. As promised, it gives perfect support no matter what position you sleep in, and for the first time in over a year we are waking up totally refreshed and with no aches or cricks. We are so excited about this mattress that we have been telling everyone we know about it! Thank you, Purple team!!

I ordered a queen size purple from a local mattress store and, for whatever reason, they couldn't order me a full size purple too. So when I got home I ordered a full size purple direct. I put them on our existing box springs and I love them both. I do think the full size box spring needs to be firmer and i will eventually replace it. I am very pleased with both mattresses.

Never used the bed but I jumped on youtube to watch a movie trailer when the commercial came on. Usually I skip the commercials but found myself watching the entire commercial. Awesome commercial, great work ad team. Makes me want to buy the thing. Who ever the fairy tell chick is killed it.

My husband and I have had a Purple for over 9 years now - just bought our second one when we went to a King sized bed. I have RA and LOTS of joint pain that goes along with it. Purple hits all the right spots and relieves my joint pain and stiffness in the mornings. I honestly don't think I will ever buy a different mattress again. LOVE LOVE LOVE Purple.

Mattress Pros: 1. Firm - I prefer firmer beds and weigh ~115lbs so the purple feels great! My former Tuft & Needle mattress gave me back pains, but I don't get that with the Purple. 2. Cooling - The bed is cooling, and I definitely don't sweat at night anymore. However, my roommate who also has the same mattress still sweats at night. 3. Bouncy/shock absorbing - the mattress's gel layer gives it a nice bounce which mimics a spring mattress. I also don't really feel it when my significant other moves around in bed because the gel seems to absorb the shock. Mattress Cons: - Too cool? - Because the mattress has a gel layer on top, it takes a while for the bed to warm up - Texture - The gel grid takes some getting use to. The mattress doesn't feel smooth when you run your hand across it. You can feel little bumps and divots from the gel's grid structure Purple Cons: - They don't offer a full size version of the mattress - They don't request for a direct signature for your mattress, so if the mattress doesn't get delivered or gets stolen, Purple makes you file a police report before you can have a replacement sent to you. - When I had emailed them because my delivery was missing, they emailed me back and asked me to file a police report with no further explanation as to why. That seemed extreme to me, so I called them the next day and the representative was nice enough to call FedEx for me to see what was going on. After a bit of back and forth, the Purple customer rep asked me to contact FedEx directly. And at no fault of Purple, I had a very frustrating experience with FedEx and gave up on them after a 50min phone call. I then called Purple back and they seemed to have given up on FedEx as well and the customer rep asked me to file a police report because filing a claim with FedEx could've taken weeks and Purple won't provide me with a replacement until they have proof of a misdelivery or that it was stolen. This whole process was very frustrating and took several weeks. Their customer service was fairly kind, but definitely subpar compared to Tuft & Needles'.

I received a hassle-free, high quality mattress a few weeks ago. I've slept wonderfully ever since. I have been impressed with the quality of the mattress, the quality of the service, and the quality of the presentation of Purple in general. I would highly recommend Purple.

I love my Purple mattress. I haven't slept this well in ages. I have scoliosis with an S curve so my spine needs a lot of support. It feels like my spine is getting an a hug. I fall asleep quickly and sleep through the whole night, every night. That was very rare before. Since humans spend one third of their lives sleeping, this is a great investment. Thank you, Cathy