The first mattress we were sent came very quickly. However, it had a defect on one side of it. We contacted customer service within a week. They didn't respond to us until 19 days after that. When they recognized that there was in fact a defect, it took three weeks longer for the mattress to be delivered. Now that we have a good mattress, it is a very comfortable mattress. The cover makes it sleep very warm. We have had no problems without the cover. It does sleep quite a bit cooler without the cover.

We had to wait an extra week to get our mattress due to our vacation schedule, and have only been sleeping on the bed for about 2 weeks now. Everything about this bed my girlfriend and I both love! Since I started sleeping on this bed, I now sleep for 10 hours a night, like a baby! I have a lot of back problems due to my time in the military, and have never been able to sleep anywhere for more than 4 hours at a time. This bed has been such a life changer, so naturally I had all of my friends try it and now they have decided they want one! We REALLY wanted to get the Purple.3 but that was slightly out of our price range, however the original still sleeps great, it isn't ideal for side sleeping, but it isn't uncomfortable to do so either. This bed really does sleep cool, and comfortable all night, and simply put I can not say enough good things about this bed!

I do really love the texture and feel of the purple, and the support it provides. I also love the coolness and airflow in the mattress. My biggest concern is the sag that is developing, which seems unusually fast given the newness of the mattress. It doesn't feel bad yet, I'm just concerned about the long term longevity.

The purple mattress started out strong but it has only been about 8 months now and there are two clear dents in the mattress where me and my girlfriend sleep. There is no longer any support provided by the purple inside the mattress. It's like sleeping on a piece or plywood. It seems the hyper-elastic polymer wears out rather quickly.

I was so excited for the mattress to arrive, and it did not disappoint. I've been sleeping on a broken mattress, so anything was going to be better -but after sleeping on the purple mattress suddenly even my favorite mattress at my parents' house is feeling uncomfortable.

My old bed was pillowtop and was fluffy and cozy. But I literally had to roll out onto the floor first and struggle to stand up with lower back pain. I have honestly woken up early every Morning and raring to go for the day. No back pain at all! I even recommended to my sister-in-law who just received hers yesterday.

For the first time in my life I have found a mattress that allows me to sleep at night without waking up in puddles of sweat. I've actually defended your mattress on FB in an ad for Ghost mattress or something like that which made false claims trying to discredit the Purple brand. I'm glad I chose Purple. I love and brag about my bed. Might try the pillows next. Keep up the great work.

I had been using a Tempur-Pedic mattress and thought it was the best, then "She Who Abandoned Me" took it with her when she left me. You ad came to my attention just as I was in the process of searching for a replacement. Though your ad was convincing, I still had some doubts. Finally the mattress arrived. I fortunately had a friend with me at the time....MAN that mattress is heavy! Got it installed and my friend, who sleeps only in a recliner because he "can't sleep on a bed due to back problems" tried it out and was amazed. He couldn't believe how wonderful it felt. I might have created another customer for you. Anyway, I finally had the opportunity to sleep on it that night and WOW!!! I was convinced that there could not possibly be anything better in the world! A couple of weeks passed and the free "stretchy sheets" arrived. I washed them, and put them on the mattress. That night proved me wrong...there WAS something better than just the Purple Mattress....add the stretchy sheets and you have about a 30% improvement in the sleep quality...don't know how sheets can do that, but those do!!! I have sleep apnea and even with my machine I could never get a decent nights sleep on any other mattress. Thank you so very much for putting the "Purple Lining" into my life!!!

Great experience with Purple mattress and the platform base. Delivery was super speedy, assembly was quick and seamless, and it is so comfortable. I joke with my friends that I haven't known what a comfortable bed was until getting this mattress. It's a great balance of comfy and supportive. Very, very satisfied with my purchase!

If you're wondering what to do, just take the chance the least you could say was; "Tried it" if you don't like it. For me I've had no issues with the bed since I've received it and yes. The first week it took me to get adjusted but after that, smooth sailing and I've not looked back since.