The return process is kinda inconvenient and a little klunky. When I called Purple originally to return the bed I was told I have to respond to an email that would be sent. The guilt trip of what to decide to do with it is a little awkward, especially since these options are not outlined on the website ahead of time for consumers to consider. Unfortunately, this mattress did not work for me. And neither does this painstaking return process. Either provide the information upfront, or drop the options if you can't support the donation process better.

My girlfriend and I had just bought our first house together, and we needed a new bed. We researched and researched, and found that the Purple mattress was our best option. So we got the Purple Queen-sized mattress. It was the best sleep we've ever gotten, and years of back pain had simply disappeared! As years passed, we got a couple of dogs who love to cuddle in the bed. We knew we needed something bigger, but just weren't ready to drop the cash yet. Then our dog Champ was sprayed by a skunk...and we stupidly didn't purchase a mattress protector! Our beloved Purple bed was ruined, and we urgently needed to upgrade. We tried some other beds at the store, but nothing was like our Purple bed. So we bit the bullet, and purchased the King-sized original Purple mattress. Thank you to Purple we got free sheets for our new bed, and we also decided to spend that extra bit of cash for the mattress protector! Now we are about a month in to our new Purple bed, and we couldn't be more pleased. The mattress protector is working extremely well, and the sheets are the most comfortable I have ever felt in my life!!! Very stretchy and unbelievably soft. Whatever size bed you need, get a Purple. Spend that extra money for the mattress protector and sheets, and you'll never think to look back.

We could not be happier with our king-sized Purple mattress. After just two nights on the Purple, my wife swore she'd leave me if I returned the bed. I fell in love with it by the end of the first week, and the rest is history. And their customer service is second-to-none. About six weeks after our purchase, Purple ran a promotion for a complimentary set of sheets with a purchase. I contacted customer support to inquire if they'd honor my recent purchase and they responded within eight hours to advise they'd send the sheets free of charge. Granted I had to wait eight weeks for the sheets to show up (back order), but the wait was totally worth it; the sheets are amazingly comfortable. Look no further, go Purple.

Last night was my first night on the Purple mattress and I'm soooo happy with my decision to purchase it! I finally woke up pain free after months of sleeping on an old, uncomfortable mattress. No matter what position you sleep in, it's comfortable. The bag is VERY heavy but with the help of another person, it was easy to set-up. I also purchased the bed frame which I love! I never write reviews on products and I was very hesitant to buy a mattress without testing it out first, however, the reviews made a huge difference in my decision to purchase Purple.

We love the mattress particularly the no hot spot sensation and super even support and the Dogs love it too. But... Don't buy the Purple sheets or pillowcases The sheets don't fit and the pillowcases fit even worse. The Purple sheets are too small to tuck in on the sides, they stretch like elastic but of course wont stay tucked in any better then a rubber band would. The pillow cases on the Purple linen set with the Purple pillows in them are way too big, or the pillows way too small. there must be a one foot tail on the pillowcase with the pillow in it..

I've eyed out the purple mattress multiple times since they launched and finally made the dive and its become one of the best purchases I've made in my young adult life. I suffer from insomnia and back pain and have really noticed great improvements after the first week. It is a bit weird at first but it took me only about 2-3 nights to get used to it, the feeling is unexplainable. Very soft but firm at the same time! If you're like me and continually debating on whether to get this mattress or not, do it! Even on a college budget, I was able to afford one through the splitit program they have!

For those that wonder, our mattress passed the raw egg test! By the same token, if it can do that for a raw egg, it can (and does) do the same for my shoulder joint. I'm a side sleeper, and I used to wake up every morning with my shoulder in agony from being pressed into the mattress overnight. My hips would also sometimes feel this way, but not as badly. Since getting the Purple, I now sleep so soundly, and pain free, and wake up pain free as well. When on my side it's as if my shoulder has a bottomless cradle to rest in while the rest of my body is floated on the surface. I can't explain how this is possible, but it just works! My wife has suffered work related spinal injuries in her low back (bulging and herniated discs) as well as whiplash in her cervical and thoracic areas from a car wreck. She was in near constant pain all day, and it was aggravated by our old mattress (which was actually purchased to HELP with this). The Purple mattress has finally provided relief for this. Through the day, she will still feel pain, but not as badly, and at night while resting, she is relieved, and also wakes up pain free. As far as cool sleeping, we have not noticed a big difference from our old mattress. This could be due to us having the same mattress protector on it as before, which makes it nearly waterproof on the surface. So I have no doubt this is contributing to it being rather warm as opposed to a "cool" sleep. I am glad for this, however, since I'd rather be warm and cozy instead of uncomfortably cold. We have had our Purple for about two months and can safely say we love this mattress! We knew after the first night that we would NOT be returning it!

My wife has fibro so sleeping is always difficult. But even the basic Purple has made a huge difference for both of us. Recently I was on a trip and slept on another mattress and I was so sore. I tossed and turned all night. Wish I had bought a Purple sooner.

Ordered my matress and it took 3 weeks exactly till it arrived. My old matress was a cheap memory foam one I had purchased online and it had collapsed and had quite the ravine in the middle of it. The first night was amazing and 3 weeks later it's still amazing. I used to wake up every day with some minor lower back pain but not anymore. I highly recommend this matress to anyone. It was well worth the wait. Now all I want is to try the purple pillow when it becomes available. But if it's like the matress I'm sure I'm going to love it. As a side note I really did my research on this matress before I bought to make sure I had the proper frame matress protector and sheets to get the most out of it. If your thinking about buying or if you bought and don't seem to like it make sure you are using it correctly before you decide.

I found out about Purple via a YouTube ad. (For the record, the ad pulled me in, and accordingly, it may have been the first YouTube ad I've ever watched in its entirety.) I was intrigued by the science of the Purple Mattress, as I was looking for some relief from chronic lower back pain. I decided to purchase a Queen (Original) mattress. My expectations were high, and the mattress has NOT disappointed. It took a few days for my body to get used to the mattress, but now, I feel a LOT more rejuvenated after a night of sleep. I don't toss and turn like I used to because of back pain. The Purple Mattress is so comfortable. I'm a fan!