The ordering process had several hitches. Many family members love this mattress but it just didn't work for us. I feel like the Purple 4 might have been better for us but the price is too high. I will say the return process was very fast and received a full refund in just a few days.

My husband and I both love this bed! When you first lay down on it, it does seem a bit firm...it doesn't have that "Ahhhh" sink in feeling like most mattresses, but we have had absolutely NO back pain since we got it. I am currently 6mo. pregnant and sleeping soundly through the night. It's even supportive enough that I can still get away with sleeping on my stomach. My husband used to wake up soaked in sweat with our old mattress, and hasn't had that happen once with the Purple mattress. We also got the pillows, which we like...but don't love quite as much as the mattress. They are very heavy, and smaller than the king size pillows we were used to. They are incredibly comfortable though.

My wife is a 5ft nuthin lightweight stomach sleeper. She basically just floated on top of the purple and it felt really hard. I am a tall bony side sleeper and my hips would sink too low and misalign my back. I started having back spasms after 4 nights on the mattress. They need to make a version that has less purple on top for lightweight people. I never weighed enough to get the support of the foam, just the purple jelly. All my friends and family that love the purple are a little broader and heavier. So just not the right mattress for me.

Went around looking for a mattress to purchase and we heard about the purple mattress. Luckily my SO and I have a couple of friends that own a purple mattress and have nothing but great things to say. Went ahead and pulled the trigger and purchased it. The anticipation was agonizing since my back has been aching for a new bed to lay on. And to our surprise the mattress arrived sooner than expected! It's been one full month since our purchase and I have not regretted it and my back is thanking me. Thanks for providing a great bed to sleep on!

I bought a purple bed, partly because it seemed different and partly because the advertising was funny. I mean really funny. That being said, this bed is no laughing matter. I bought a queen to replace my king memory foam bed. Decided I really wanted a king, so I gave the queen to my daughter. We fell in love with the King straight away. I have told the praises of this bed to many people and to date 6 families have bought on my recommendation. Since my first two beds (yes my daughter lovers hers) we have bought one for my son and his new wife, my mother in law that has since moved in with us. When we/she decided she needed to down size to allow more room in her bedroom we bought her a single bed. Everyone so fas has fallen in love with their beds. Just when you think maybe it was just hype and you really just were a victim of advertising go stay at a hotel or a friends house. You will be begging to come back to the purple and tell it how much you missed it. When you write the love letter to your bed and place it on the frame so it knows your love you will vow to never cheat on it again. Trust me. It is worth the investment for amazing sleep.

I previously had a Tempurpedic and found that it slept hot. I was considering purchasing their breeze line this time, but found the nearly 5K price tag a little hard to swallow for the Cal King size I wanted. The interwebs knew I was looking, so they slid a Purple ad into my Facebook news feed. While I was initially wary about buying a mattress "sight unseen", it was clear from the reviews and the generous return policy that I really had nothing to lose. The mattress was ready to go as soon as it was unrolled. I didn't even need one night of the 100 day trial to decide to keep it. I loved it immediately. Almost the same day, I went on their website to refer a friend and saw that I had just missed a promotion they were running. Saddened, I emailed Support and they allowed me to take advantage of the promotion (which was for a seat cushion). They mailed it out right away. Very pleased with the entire experience and delighted that I found a great mattress for a fraction of what I was going to have to spend on the Tempurpedic.

Terrible. I thought it was the new mattress or possible a new "magical" style of sleep which I was not accustomed to. I was wrong, it was too soft. I gave it 252 days with evidently is far more than what Purple consider a reasonable time to Stand-By-Their-Product. Whether it be Purple.com, EdiZONE, LLC, or Global Partner Acquisition Group that owns this product and process, I must give them a poor rating. The mattress is too soft and my *** sinks in causing terrible lower back pain. I tried per their recommendation to use this mattress for 100 days and then some. Often times I would sleep on my couch thinking this is just something I have to work out...after all, it takes 100 days to learn. I eventually figured out how to sleep properly on my side and my side alone. After trying their sheets, their pillows and various other products I have given up and politely shared my story with them. There answer is: they do not stand behind their product beyond 100 days. That is not very encouraging. My only advice is this...don't waste any time or confuse the slightest bit of back pain when trying this product. If it hurts...send it back right away!

It took me about a week to get used to the mattress, and I finally wound up stripping it down to its mesh cover before it was soft enough for me to be comfortable on it. Maybe because I'm small, so I wasn't sinking far enough? Anyway, it feels great now, and I love it. My bed is my new favorite place, and not just for sleeping! I prefer it to my chair for reading, computer work, etc. Thanks, Purple!

Got the Mattress. Got the Pillows. Gonna buy the power base after next paycheck. They are weird, but while you're lying there thinking, "Huh, this is a little weir.......zzzzzzzzzzzzzzzz." It's makes you sleep against your will. Do not lay on this mattress, especially with the pillows, unless you want to sleep.

The hype was real, the second I got this bed in I knew i'd be a customer for life. It's hard to make myself get up in the morning due to overwhelming comfort. When people come over I always make them test it out and show/let them egg test it. Great experience, looking forward to what you guys do in the future.