We bought the Purple 3 a year and a half ago and received a free Purple pillow. Most comfortable mattress we have ever slept on and pillow is awesome, never wake up with a stiff or sore neck. After the year and a half the mattress started to have an indentation on one side. Called Purple customer service and they were awesome. Immediately opened a case and had us send in a picture of the issue, within 2 days received a response that the mattress will be replaced. Purple not only has the most comfortable mattress we've ever slept on, but awesome customer service and they stand by their 10 year warranty. We couldn't be happier we chose Purple to get a good night's sleep and to wake up with no aches or pains from pressure points regular mattresses give. Loyal and happy Purple customer. Thank you Purple for the best mattress ever. Highly recommend.

We bought the purple mattress original with the thought that it would hold up to it's advertisement of supports you without causing pain on your pressure points. For my husband it works barely better than our old mattress of ten years for me it was not as advertised. I went through a pregnancy soon after buying it and I ended up with better sleep on the old mattress if I wanted any sleep at all. Now that I have had the baby and with hope that it was just the pregnancy that was causing all the ill effects because women's bodies are weird like that, but nope. I wake up every hour switching sides (side sleeper) with my thigh to my knee completely numb if I go over a hour of sleep and my shoulder in pain; pins and needles stabbing me when I try to go back to sleep only to do it all over again a hour or so later. I do have to try to sleep on my back every so often just to give my sides a rest so I will be able to move in the morning with out hobbling for the first hour or so, but then my neck is killing me in the morning. Overall I think it would have been better to go with a different mattress as this one doesn't hold up to what it advertised and is not very comfortable. If you try it and decide it might just be you and you will get used to it, I suggest returning it before the 100 days are up.

My wife and I own the regular Purple Mattress and she absolutely loves it. However, I am the one the is having the issues. I'm 5'4" and 125 LBS and she is 5'4" and 195 LBS. I have started having some big lower back issues that have started to draw pain down in to my legs. After doing a bit of talking the only thing we can come up with that this mattress is perfect for people who tend to be a little larger. We are going to have to sell it since we are out of the 100 day time period and go with another brand.

I bought a Purple mattress for my guest bedroom because of a very narrow staircase and hallway that a regular mattress couldn't fit through, and upon the recommendation of my brother who has one. But I confess that since I've gotten the bed (which I put on the excellent platform Purple sells) set up, I have been sleeping in it. It is so comfortable and the right amount of firm and cushy. I love it!

The ordering process had several hitches. Many family members love this mattress but it just didn't work for us. I feel like the Purple 4 might have been better for us but the price is too high. I will say the return process was very fast and received a full refund in just a few days.

So we got this mattress as a warranty replacement. Thats why its not lower. The mattress doesn't feel as soft as before and the new and improved design isn't as comfortable as the original. Granted we bought ours back in 2016 with the platform base which is not quite so of course they upgraded the design. The new and improved design isnt so improved. I sat on the bed and instantly felt the frame. It has cause my husband and I some back issues. Whole reason why we bought purple was to avoid the back and neck issues we had. Which are back. So we miss our old mattress even if was starting to have some issues.

First time buying a mattress and this one did not disappoint. Did much research with Purple & its competitors and this one just came out on top. Super comfy and unique technology with the grid system. Highly recommended to the point I had somebody made the decision to buy one as well!

For the past 3 years my husband hasn't been able to sleep more than a couple of hours at a time in our bed. He has injuries from a motorcycle accident ... literally a deer ran into him one morning on his way to work! The deer died, thank goodness my husband did not. Anyway, since then his "best" sleep was in his recliner. Out of desperation and worry for his health, I started looking at different mattresses. I read some reviews on The Purple Mattress and it sounded hopeful. So I ordered one for our guest bedroom... just in case. My husband, Lord bless him, has been able to sleep a record 5 hours at a time on The Purple Mattress without pain jolting him awake! Now I just need to get him back into our bed... so I'll be purchasing another Purple Mattress next year, for sure! :)

I couldn't be happier with my Purple Mattress. I had no idea how crappy my old bed was until I started sleeping on this one. I rest well and wake up ready to take on the day, instead of sore and still tired like I used to be. I would definitely recommend this mattress to just about anyone.

We ordered the King Size and it had a low spot on the right side. Purple replaced it, but the new one has a high spot in the middle. Wife complains of back pain every morning. She weighs 125lbs and I weigh 210. I'm a side sleeper and I wake up with my side hurting. Maybe we are just unlucky.