This mattress is very soft and cozy. I used to have a soft mattress and it would hurt my back so i bought a firm mattress and it made my back pain worse. This is a very comfortable medium. I am very happy with this mattress.

It was too soft for us and yet still not enough cushioning for my shoulders as a side sleeper. It was a great price so we thought we’d give it a try. I’m really disappointed with the returns process. Sam’s sent me a FedEx label and expected me to box it up and send it back. Like are you serious???Finally they said someone will come and pick it up but I’ve yet to get a call from them. I honestly expected more from Sam’s Club. I don’t think I would buy another mattress from them in the future.

Ordered this mattress and it was not delivered on the day it was scheduled. I checked on line and mattress now says out of stock. Attempted to go through AI customer service which was worthless. They won't let me cancel an item they don't have in stock.

I can't even get the mattress I ordered two weeks ago. It has been two weeks of back and forth on why our order hasn't been updated. Customer services keeps telling me they had tremendous success with their sale. However, no timeline can be established and with each phone call, I am told they need to reach out to their vendor. Terrible service. Each call I am told it will get resolved but somehow another “48 hour” window is added until they have a resolution. Do not buy a mattress at SAMS.

Ordering this mattress was an absolute nightmare! I placed my order 7/20 and it said I would get it by 07/24. It never came. Everytime I called to ask what was going on nobody seemed to have answers. I was told they could only “email” the vendor and it would take 24-48hrs for a response. Nobody could tell me where or what was going on with my order. One time I called and was told the vendor is closed on the weekends. Then I was told I should receive it on 08/03. Once again it never came. Called again and still no answers. I finally get a tracking number telling me it should be delivered 08/06. I finally get my package but the mattress was not the same mattress that was on display in the club. I ordered “plush” and there's nothing plush about it. When I think of plush I feel like you should feel like you're sinking into it. It really doesn't feel that much of a difference from my old mattress and that one was firm. After the headache I went thru in receiving my order, I figured it'd be more of a headache to try and return it. I wish I had a better experience but it makes me not want to order anything like this again. I was told the vendor wasn't prepared for all the orders because of the sale. Not very satisfied and that's the reason I gave it 1 star.

We ordered the plush and were extremely disappointed. It took several weeks for this mattress to be delivered, even though the website showed it would be delivered in two days when we initially ordered it. It finally arrived and we let it expand for 2 days. We then laid on it, and it felt very firm. We tried sleeping on it for a few nights and it was too uncomfortable. I sleep on my side and my husband sleeps on his back, and we both found it very uncomfortable, with no give. My husband said it felt like sleeping on the floor with a thin cushion. I agree with a previous review that described the bed as “plush like concrete.” For a plush, we were expecting a soft mattress. We tried breaking it in by walking on it for a few days, but it didn't help. We ended up returning it to our local Sam's. They asked that it be returned in a plastic mattress bag. It wasn't easy getting a king size mattress back to the store, but at least our store accepted the return with no issues.

I've tried ordering this multiple times. The first time it was set up as delivery, however, after they realized it was NOT in stock, they issued me a credit back. They told me they had them in the warehouse if I wanted to order it for shipping. second mattress never showed up either. I caller and they asked for 72 hours. They called today and asked for another 72 hours. Meanwhile we have no beds as I've been trying to order for two weeks. IF YOU DO NOT BUY IT OFF THE SHELF, DO NOT BUY!! DO NOT RELY ON THEIR SHIPPING OR DELIVERY. We are now weeks behind and have nothing to show. very disappointing.

Bought this mattress with medium firmness, king size. The bed was firm, no medium, just firm. Just about like sleeping on a carpeted floor. It also retained heat like my old memory foam mattress. It was very heavy, no doubt a well built mattress. Probably would have lasted a long time but as a side sleeper and hot blooded anyway. After a couple of weeks I still just couldn't get a good night's sleep on it so I returned it. If you're looking for a good firm mattress and you are cold blooded this is the mattress you're looking for. They offer this in firm and I wonder if they just ship out 2 pieces of plywood and a eurotop to lay over them because I can't imagine a firm being more firm than this medium..... I ended up returning this and got the members mark 14" hybrid and it sleeps very cool and is truly a medium firmness. I sleep great on it. Nearly feels like a pure memory foam mattress w/o the heat build up a pure memory foam mattress.

Too plush for a 300lb guy like myself. Didn't want to go to hard on the ratings. my back pain left and the mattress keeps my back aligned well. But, I've traded off for neck and shoulder pain due to it being so plush. The mattress seems to be of high quality and works well with the adjustable base I bought for it. But, I'm going to have to go much more firm. A lighter weight person than I would probably do very well with this nice mattress.

Nice mattress for a good price. I would've given it 5 stars, but it is too firm. I purchased a queen plush, understanding that it would be soft. It is not. I don't know if it was mislabeled or if it's because I got the hybrid. I'm trying hard to get used to it, as I don't relish the thought of trying to return it. It's growing on me slightly, but still extremely hard (firm). I can't imagine how hard the firm mattress would be (probably like sleeping on concrete).