Ordered this mattress and it was not delivered on the day it was scheduled. I checked on line and mattress now says out of stock. Attempted to go through AI customer service which was worthless. They won't let me cancel an item they don't have in stock.

If you like a very firm mattress, this is for you. I ordered the plush and it feels like sleeping on a concrete slab, so I can't imagine what the actual firm feels like. I'm also stuck with it because I threw away the box and returning a mattress seems like an awful lot of work so I will use this in my guest room and buy another mattress elsewhere, not online.

It was too soft for us and yet still not enough cushioning for my shoulders as a side sleeper. It was a great price so we thought we’d give it a try. I’m really disappointed with the returns process. Sam’s sent me a FedEx label and expected me to box it up and send it back. Like are you serious???Finally they said someone will come and pick it up but I’ve yet to get a call from them. I honestly expected more from Sam’s Club. I don’t think I would buy another mattress from them in the future.

Bought this mattress with medium firmness, king size. The bed was firm, no medium, just firm. Just about like sleeping on a carpeted floor. It also retained heat like my old memory foam mattress. It was very heavy, no doubt a well built mattress. Probably would have lasted a long time but as a side sleeper and hot blooded anyway. After a couple of weeks I still just couldn't get a good night's sleep on it so I returned it. If you're looking for a good firm mattress and you are cold blooded this is the mattress you're looking for. They offer this in firm and I wonder if they just ship out 2 pieces of plywood and a eurotop to lay over them because I can't imagine a firm being more firm than this medium..... I ended up returning this and got the members mark 14" hybrid and it sleeps very cool and is truly a medium firmness. I sleep great on it. Nearly feels like a pure memory foam mattress w/o the heat build up a pure memory foam mattress.

I can't even get the mattress I ordered two weeks ago. It has been two weeks of back and forth on why our order hasn't been updated. Customer services keeps telling me they had tremendous success with their sale. However, no timeline can be established and with each phone call, I am told they need to reach out to their vendor. Terrible service. Each call I am told it will get resolved but somehow another “48 hour” window is added until they have a resolution. Do not buy a mattress at SAMS.

This is so much better then name brands or expensive alternatives. Super comfortible and keeps cool. cant bet the $599 sales price tag. Worth so much more.

We bought the medium they didn't have plush in stock it was the worst night sleep I ever had it's way too firm I wish I would of bought something else

Best mattress ever! Replaced a fancy mattress that cost 5x the cost of this $599 one. This one is amazing and way better than the $3,000 one. I got the Queen, Plush! It is honestly perfect. Not too plush. I am glad I didn't get the Medium. This is perfect for what I like to sleep on.

I'm really impressed with this 13-inch hybrid queen mattress. It has the perfect balance of comfort and support. The memory foam layers feel soft and pressure relieving, while the coils underneath give it great stability and keep it from feeling too sinky. It feels sturdy, well-made, and supportive in all the right places.

The mattress comes in 3 comfort levels. My wife and I combined are less than 250 pounds. We like firm. Unfortunately, sight unseen and untested, the firm was firmer for her than she should have expected. Sam's backed its guarantee with a replacement mattress. They picked up the firm mattress after replacing it with a medium firm. She is happy with the medium and so am I. Sam's gave us extraordinary support as they state in the sale. I don't recommend what we went through, but it is comforting to have both a great mattress and a business that puts customers first.