Hi Mahesh, thank you for choosing Bentgo. We are sorry to hear that your experience so far has not been what was expected. Our team would be happy to help review, provide support and answer any questions you may have. Please feel free to reach out to us directly at support@bentgo.com or 657-275-3738, and we’ll gladly assist you. If you have your order details available, that will help us better support you. Thank you for bringing this to our attention, and we look forward to helping. Thank you, Jessica Bentgo Customer Support

Hi Tinman, Thank you for taking the time to share your feedback about your Bentgo MicroSteel Lunch Box. We sincerely apologize that your experience hasn't been what you expected when using it in the microwave. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3738 or support@bentgo.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Bentgo Support

Hi Katie, Thank you for sharing your feedback. We are so sorry to hear about your experience with the containers being too difficult to open, especially since you bought multiple for your kids to take to school.We completely understand your frustration and would love the opportunity to learn more about your experience. We want to make sure you have options that work seamlessly for your family. If you're looking for a box designed specifically for young kids, we recommend checking out our Bentgo Kids Lunch Box series, which features kid-friendly latches made for small hands to open independently.Please reach out to our support team directly at support@bentgo.com or 657-275-3738 so we can assist you. Thank you, Jessica Bentgo Support

Hi, thank you for bringing this to our attention and sharing your feedback with us.<br /><br />We are so sorry to hear about the peeling issues you&#39;re experiencing with your Bentgo MicroSteel Lunch Box. This is certainly not the quality standard we aim for, and we completely understand how frustrating it is to have coating transfer onto your other dishes in the dishwasher.To help preserve the finish and extend the life of MicroSteel products, we recommend hand washing the outer container with mild dish soap and a soft sponge, avoiding harsh abrasives or high-heat dishwasher sanitizing cycles.<br /><br />We would love to make this right for you. Please reach out to our customer support team directly at support&#64;bentgo.com or call us at 657-275-3738 so we can look into your purchase and send you a replacement.<br /><br />Thank you,<br />Jessica<br />Bentgo Support

Hi luncher, Thank you for sharing your feedback about your Bentgo MicroSteel Lunch Box. We’re sorry to hear it didn’t meet your expectations. All Bentgo products are backed by our warranty, and our team would be happy to help with a replacement or guidance on care and use to ensure the best experience. Your feedback also helps us improve our products for everyone. Please reach out to us at support@bentgo.com or 657-275-3738, and having your order details handy will help us assist you more quickly. Thank you again for letting us know. Thank you, Jessica Bentgo Customer Support

Hi KG, thank you for sharing your experience. We’re sorry to hear that your Bentgo MicroSteel isn&#39;t what you expected. We take feedback like this seriously and would really appreciate the opportunity to learn more. Our team would be glad to help find a solution for you. Please feel free to contact us directly at support&#64;bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly. We truly appreciate you bringing this to our attention and hope to connect with you soon. Thank you, Jessica Bentgo Customer Support

Hello Joel, Thank you for letting us know about the difficulty you experienced with your Bentgo MicroSteel Lunch Box. We understand how frustrating it can be when the lid is difficult to open. Because the container uses an airtight silicone seal to help prevent leaks, trapped air or temperature changes can sometimes create a strong vacuum seal, making the lid difficult to open. When opening the container, we recommend first releasing the silicone air-release valve on top of the lid. Simply pull up on the valve/plug to release the pressure and break the vacuum seal before attempting to open it. If the lid remains difficult to open, briefly running warm water around the outer edge of the lid may help loosen the silicone seal. If you’re still having trouble, please feel free to contact us at support@bentgo.com or 657-275-3738, along with your order details, and we’ll be happy to assist you further. We want to make sure your lunch box works perfectly for you. We truly appreciate you bringing this to our attention, Joel, and we're here to assist if you ever need help. Thank you, Jessica Bentgo Customer Support

Hi Elias, We’re sorry to hear this was your experience with the Bentgo MicroSteel Lunch Box, especially after only a single hand wash. The coating should not begin peeling on day one, and we understand why that would be frustrating. We appreciate you taking the time to share this feedback. Although we understand you already returned the item, we’d still welcome the opportunity to learn more about your experience and assist further if needed. Please feel free to reach out to us directly at support@bentgo.com or 657-275-3738. Thank you, Jessica Bentgo Support

Hi N. Roj, Thank you for taking the time to share your experience. We’re sorry to hear about the paint chipping on your Bentgo MicroSteel lunch box; we understand how disappointing that can be, especially when you’ve invested in a product you expect to last. Bentgo products are backed by our warranty, and our team would be happy to help. We can also review care recommendations with you to help keep your lunch box looking its best over time. Please feel free to reach out to us directly at support@bentgo.com or 657-275-3738, and we’ll be glad to assist. If you have your order details available, that will help us get things resolved quickly. Thank you again for bringing this to our attention, we appreciate the opportunity to help. Thank you, Jessica Bentgo Customer Support