I can't even get the mattress I ordered two weeks ago. It has been two weeks of back and forth on why our order hasn't been updated. Customer services keeps telling me they had tremendous success with their sale. However, no timeline can be established and with each phone call, I am told they need to reach out to their vendor. Terrible service. Each call I am told it will get resolved but somehow another “48 hour” window is added until they have a resolution. Do not buy a mattress at SAMS.

Ordered this mattress and it was not delivered on the day it was scheduled. I checked on line and mattress now says out of stock. Attempted to go through AI customer service which was worthless. They won't let me cancel an item they don't have in stock.

We have been in the market for a new bed for a while, but every time we consider spending thousands on a new mattress we worry that it will last about the same 1-2 years as the cheap bed-in-a-box options these days. We had a temperpedic years ago that lasted maybe 3 years before it was uncomfortable. We tried a hotel for a week with a sleep number but it felt more like a half inflated blow up bed than the luxury they claimed. We were even considering getting one of the beds marketed for really BIG people even though we're not....just to see if they're built better. When we saw this mattress on display at our local club and layed on it it felt pretty good. It was the medium firmness...and honestly anything probably would have felt better than our 5 year old Lucid latex hybrid bed. Plus this bed costs about 1/3 of what we were thinking about spending on a "Big Fig". So we bought it and the first night I slept great...so great that I stupidly brought my old mattress to the curb. The second night I slept well but woke up with a little ache in my lower back. Every night since (it's been almost 2 weeks now) I wake up before my alarm with lower back pain that won't let me go back to sleep. So obviously this is too soft for a 6' 190lb 44 year old stomach sleeper. I wanted to order the king firm, but it's not available now so I ordered 2x twin XL firm mattreses. They were supposed to arrive this Friday, but haven't even been picked up by Fedex yet so now it's saying Saturday. I was hoping to let them inflate all weekend while I was camping, but now I have to delay camping and sleep on the couch for a couple nights instead because the deliver by date wasn't met. My 2BR apartment has room for 1 king bed because the other room is my office. I'm HOPING that returning the first bed to my local club won't be an issue...but I'll update if it is. I bought a clear mattress bag so it wouldn't get dirty in transit, and I'm going to bring the original box even though there's no chance it's ever fitting back in there. I'll update this again once I've had a chance to sleep on the firm mattress for a week or so. If they stand by their satisfaction guarantee without a fuss I'll bump it up to 4 stars regardless while giving my honest opinion about both firmnesses. Crossing my fingers that both the new mattresses %26 the service are as good as Sam's usually is.

I've tried ordering this multiple times. The first time it was set up as delivery, however, after they realized it was NOT in stock, they issued me a credit back. They told me they had them in the warehouse if I wanted to order it for shipping. second mattress never showed up either. I caller and they asked for 72 hours. They called today and asked for another 72 hours. Meanwhile we have no beds as I've been trying to order for two weeks. IF YOU DO NOT BUY IT OFF THE SHELF, DO NOT BUY!! DO NOT RELY ON THEIR SHIPPING OR DELIVERY. We are now weeks behind and have nothing to show. very disappointing.

If you like a very firm mattress, this is for you. I ordered the plush and it feels like sleeping on a concrete slab, so I can't imagine what the actual firm feels like. I'm also stuck with it because I threw away the box and returning a mattress seems like an awful lot of work so I will use this in my guest room and buy another mattress elsewhere, not online.

This is so much better then name brands or expensive alternatives. Super comfortible and keeps cool. cant bet the $599 sales price tag. Worth so much more.

We bought the medium they didn't have plush in stock it was the worst night sleep I ever had it's way too firm I wish I would of bought something else

I was surprised when I received this mattress for many reasons. #1-it was compact! Amazing that it could fit in a decent sized box. #2- it was heavy. It took two of us just to drag it in the house and unbox it. #3- it unraveled and fluffed up quickly! I could see the full size and thickness of it soon after I took the plastic off. It is a beautiful mattress with a pillow top. It is firm and comfortable. I highly recommend it!

Got this mattress for my son’s queen bed. It came rolled up small in a box. The box was pretty heavy. Once the wrapping was pulled off, it expanded pretty quick. It’s very comfortable and almost has a memory foam feel. My son likes the height that it gave his bed. The best part about it, the outer part of the mattress unzips for easy washing making it the perfect mattress for a teenage boy.

We are very happy with this Member’s Mark queen mattress. It arrived folded in half, rolled, and shrink-wrapped inside a compact box that measured about 43” x 21”. The box has sturdy handles on the sides, which made carrying and moving it much easier, although it is pretty heavy. You’ll definitely want two people to move it, or one very strong person. Inside the box, the mattress was folded, rolled, and tightly shrink-wrapped. Once we cut a hole in the plastic, it began inflating immediately and was fully expanded within about two minutes. It was surprisingly fast. Right out of the packaging, the mattress measured a full 13 inches thick. The mattress offers excellent support with a soft, thick pillow top. My husband prefers a firm mattress with good support, while I need a softer top, and this mattress is the perfect balance for both of us. It fits our queen bed frame perfectly. There was the usual new-mattress smell at first, but it completely went away within a day. Overall, this is a very comfortable, supportive mattress and a great value.