Dear Customer,<br /><br />I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.<br /><br />Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.<br /><br />You can reach out to us via service&#64;soundcore.com or call us at &#43;1 (800) 988 7973. Our customer service team is always ready to help you.<br /><br />We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.<br /><br />Best Regards,