Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.<br /><br />I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer&#39;s voice and we always strive to improve our products. Appreciate your voice on this!<br /><br />Please feel free to contact us via service&#64;soundcore.com with your order information and problems. We will always be more than happy to help you.